Customer Success Specialist

3 weeks ago

Greater Chennai Area, India Klenty Full time

Customer Success Specialist

Location: Chennai

Company: Klenty

Klenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions.

We are looking for an enthusiastic and customer-centric Customer Success Executive to join our dynamic team. This role will be pivotal in helping our customers achieve success and unlock the full potential of Klenty's platform. If you're passionate about delivering outstanding customer experiences and enjoy working in a collaborative, fast-paced environment, we’d love to connect with you


Key Responsibilities :

  • Customer Onboarding: Guide new customers through a seamless onboarding process, ensuring they are set up for success and equipped to leverage Klenty effectively.
  • Relationship Management: Build and nurture strong relationships with customers by understanding their business objectives and addressing their unique needs.
  • Retention & Growth: Monitor customer health metrics, proactively identify opportunities for upselling/cross-selling, and achieve retention and satisfaction targets.
  • Issue Resolution: Serve as the primary escalation point for customer challenges, coordinating with support and product teams for timely resolution.
  • Customer Advocacy: Act as the voice of the customer, providing actionable feedback to the product, marketing, and leadership teams to enhance Klenty’s offerings.
  • Training & Enablement: Conduct product training sessions and create engaging resources (e.g., guides, webinars, FAQs) to empower customers with best practices.
  • Data Management: Maintain accurate and up-to-date records of customer interactions, insights, and feedback to drive strategic decisions.


What We're Looking For :

  • Experience: 2-4 years in a Customer Success, Account Management, or similar role, ideally within a SaaS or B2B environment.
  • Skills:
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities with a proactive mindset.
  • Ability to manage multiple customer accounts and prioritize effectively.
  • Tech Savvy: Familiarity with CRM tools and sales engagement platforms is a plus.
  • Customer Focus: A deep understanding of customer needs and a passion for creating value-driven experiences.


What we Offer:

  • A collaborative and inclusive work environment.
  • Opportunities for personal and professional growth.
  • Competitive salary and benefits package.
  • The chance to work with a passionate team and innovative technology.


Ready to Join Us?

If you’re excited about making a real impact and helping customers succeed with Klenty, we’d love to hear from you. Apply now to embark on this exciting journey with us

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