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Customer Success Manager
2 months ago
Job Description
We are looking for Customer Success professionals to join our world-class customer engagement team
Roles and Responsibilities
- Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.
- Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite.
- Be the friendly neighborhood support person, not just for troubleshooting but also for anticipating customer needs before they even realize it – the real MVP of customer success
- Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite.
- Be the bridge between customers and our tech team, translating wishes into code and making sure the customer's voice is heard in the halls of innovation.
- Keep a watchful eye on customer health scores, swooping in to save the day and ensure everyone's happily ever after with Paperflite.
- Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from Paperflite.
- Proactively identify upsell opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion.
- Take proactive measures to control churn by closely monitoring customer satisfaction levels and developing retention strategies tailored to each customer's specific needs and circumstances.
