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Customer Success Manager

2 months ago

Chennai, India Camu Full time

Customer Success Manager

Exp - 5 to 10 years

Location-Chennai, Pallikaranai

Wok from office

Hindi speaking is a major advantage

CTC - 8 to 11 LPA


Company Description


Camu, a product from Octoze Technologies, is an enterprise-scale campus management solution based in Chennai, India. Developed on the latest open-source technologies for both web and mobile platforms, Camu targets specific roles in a campus environment to drive mobility and collaboration. Octoze Technologies specializes in the MEAN stack and Camu bridges the gap between parents, students, and educational organizations.


Role Description


This is a full-time on-site role for a Customer Success Manager at Camu in Chennai. The Customer Success Manager will be responsible for ensuring customer satisfaction, customer retention, relationship building, and delivering exceptional customer service on a day-to-day basis.



Proactive and experienced Customer Success Manager

Develop and maintain strong relationships with key stakeholders, understanding their

business objectives and aligning our solutions to meet those goals.

Regularly review customer usage and performance metrics to ensure they are achieving

their desired outcomes

Identify opportunities for customers to maximize their use of our ERP solutions and

recommend additional features or services.

Proactively manage renewals and work to minimize churn by demonstrating ongoing value.

Collaborate with the implementation and support teams to ensure a seamless customer

experience.

Gather and analyze customer feedback to identify trends and areas for improvement.

Maintain accurate records of customer interactions and updates.

Provide regular reports on customer health, engagement levels, and potential risks.


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