Customer Relation Executive

5 months ago

Mumbai Maharashtra, India Apt Resources Full time

Customer Relation Executive ( CRE )

**Location: Worli mumbai**

**Rounds-F2F**

**Salary -30k max, or depends on interview**

Roles & Responsibilities
- Sales
- To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated

within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data

provided.
- To inform potential client's on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.
- To assist with other departments as required.

People / Team
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking

where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-orientated approach and demonstrate a professional approach to

work and team mates at all times.
- In addition to the above main responsibilities, the Lead Generator will be required to

undertake any other task, deemed to be appropriate to the job role.

The Lead Generator is expected to have the following specialist skills, knowledge and

experience:

- Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from Automobile industry.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organisational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organised.
- An interest in the Snowsports and the Leisure industry, and a genuine passion for our

products will be invaluable.
- Tenacity for high standard of guest service - wanting to meet and serve guests - a

complete understanding of guests needs in line with the brand offering and product

delivery.
- A good knowledge and understanding of the technical aspects of the following:

- Microsoft Office and associated systems, including CRM.
- Social Networking (LinkedIn).
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
- Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )

Qualification:

- MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field,

B.tech.(mech/auto).

Perks and Benefits:

- High Appreciation.
- Increment based completely on performance.
- Any beneficial schemes offered by the organization.
- Benefits of working under industry experts.
- increment is done on monthly or quarterly basis depending on the work performance.

Pay: ₹400,000.00 per year

Supplemental pay types:

- Performance bonus

**Experience**:

- CRE: 3 years (required)
- automobile industry: 2 years (required)

**Language**:

- English (required)

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India orbitouch outsourcing private limited Full time

    **URGENT HIRING || CUSTOMER RELATIONS EXECUTIVE || MUMBAI** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Depends on the interview Working days - Monday to Saturday Working timings - 10 Am to 6 Pm Job Description / Responsibilities - Be the first point of contact for potential clients and existing clients. - Reach out to all new...

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || Customer Relations Executive || Mumbai jogeshwari east** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Upto 35,000 per month (Depend on the interview) Location - Mumbai jogeshwari east Working days - Monday to Saturday **Job Description / Responsibilities -** - Be the first point of contact for potential clients...

  • Customer Relations Executive

    5 months ago

    Mumbai, Maharashtra, India Maverick Dreams (Superhero Toy Store) Full time

    The role is for the Customer Relations Executive. The person will be in charge of handing e-commerce, modern retail and speciality stores. partners, focusing on ways to place our portfolio, drive sales and helping deliver Superhero Toy Store’s goal of bringing the best products from the world to customers in India. Building Customer Relationships:...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India SWITRUS HOLIDAYS PVT LTD Full time

    The Customer Relations Executive’s responsibilities include selling our products to customers and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. Should have good sales skill to negotiate & close deals on priority. Duties & Responsibility - Understanding customer needs and answering their queries...

  • Customer Relation Executive

    4 weeks ago

    Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Customer Relation Executive **Location**: Andheri (E), Mumbai **About Us**: We are an IT solutions provider committed to delivering exceptional service and building long-lasting relationships with our clients. We pride ourselves on understanding our customers' needs and offering reliable and efficient solutions tailored to the IT...

  • Customer Relations Executive

    5 months ago

    Lower Parel, Mumbai, Maharashtra, India Interface Digital Solutions Pvt. Ltd. Full time

    **Job Title: Customer Relations Executive** **Company**: Interface Digital Solution Pvt.Ltd. **About the Company**: Established in 1995 with offices in India, Interface Digital specializes in providing a wide range of services to meet your business automation needs. **Job Summary**: As a Customer Relations Executive, you will be responsible for...

  • Customer Relation Executive

    6 months ago

    Marine Drive, Mumbai, Maharashtra, India MNR Solutions Full time

    Urgent Hiring for Customer relation executive Experience : 2 Years Location : Mumbai ( Marine Drive ) Skills : Counter sale Industry : Any Role & Responsibility: Build customer relationships.... Manage customer communications.... Resolve customer issues.... Improve customer care.... Expand customer base.... Monitor business competitors. **Salary**:...

  • Customer Relation Executive

    2 months ago

    Mumbai, Maharashtra, India CBRE Full time

    **Customer Relation Executive** **Job ID** - 188717**Posted** - 10-Oct-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India **JOB SUMMARY** - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and...

  • Customer Relation Executive

    3 months ago

    Vidyavihar, Mumbai, Maharashtra, India Transformatrix Global Pvt Ltd Full time

    Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers’ needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and executing retention campaigns Developing marketing campaigns to attract new...

  • Customer Service Executive

    6 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Success Executive

    4 days ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Relation Executive

    5 months ago

    Nariman Point, Mumbai, Maharashtra, India Talent Corner Full time

    _**JD: Customer Relations Executive.**_ 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong relationships with...

  • Customer Success Executive

    5 days ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Relations Executive

    5 months ago

    Pune, Maharashtra, India Kapila Finserv Pvt Ltd Full time

    Hiring for Customer Relation Executive work profile as below - communicatiion with client for further detail - update with bank legal and valution team - GST retun with CA - Billing for every month - Updatation for documentation - followup with Bank for client appointment - Schedule document to bank - co-ordination with Field Executive for reporting daily...

  • Customer Relation Executive

    2 months ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Relation Executive

    2 months ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Care Executive

    3 months ago

    Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Customer Relations Executive

    6 months ago

    Nariman Point, Mumbai, Maharashtra, India Talent Corner Full time

    JD: Customer Relations Executive. 1. Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. 2. Generate leads and develop new business opportunities through networking, referrals, cold calling, and digital marketing strategies. 3. Build and maintain strong relationships with existing...

  • Customer Relation Executive

    6 months ago

    Mumbai, India Team Management Services Full time

    Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for the position of **Customer Relation Executive** currently open with one of our clients in Mumbai and Delhi. **Company Profile**: Our client established in 1983 your one stop shops for anything foreign exchange. Having started out as...

  • Customer Success Executive

    4 days ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...