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Customer Support Executive

4 months ago

Bhatar Surat Gujarat, India Minds Mapper Full time

**Job Description: Customer Support Executive**

**Location**: Bhatar, Surat
**Company**: Costumer Support Executive
**Salary**: 20,000 to 25,000 INR per month
**Work Hours**: 10:00 AM to 7:00 PM

**Job Summary**:
**Responsibilities**:

- Provide prompt and courteous assistance to customers regarding product information, technical support, and troubleshooting.
- Identify and assess customer needs to provide appropriate solutions and recommendations.
- Guide customers through product installation, setup, and usage processes as needed.
- Follow up with customers to ensure their issues are resolved satisfactorily and in a timely manner.
- Escalate complex or unresolved issues to the appropriate departments for further investigation and resolution.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with cross-functional teams, including sales, technical support, and product development, to ensure a seamless customer experience.
- Stay updated on product features, updates, and enhancements to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.

**Requirements**:

- Proven experience in customer service or support, preferably in the IT industry.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving and decision-making abilities, with a focus on customer satisfaction.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Empathetic and patient attitude towards customer inquiries and concerns.
- Familiarity with CRM software and helpdesk ticketing systems is preferred.
- Bachelor's degree in Business Administration, Computer Science, or a related field is advantageous.
- Fluency in Gujarati, Hindi, and English languages is required.
- Ability to work independently and as part of a team, with a positive and collaborative attitude.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunity for career growth and advancement within the company.
- Comprehensive training and support to enhance customer service skills.
- Friendly and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8758027011