Customer Support
3 weeks ago
**Customer Interaction**:
- Respond to customer inquiries and issues via chat in a professional, courteous, and efficient manner.
- Provide timely and accurate information to resolve customer queries and concerns.
- Offer assistance with product information, troubleshooting, and technical support as needed.
- Someone who has knowledge of accounting too.
- **Problem Solving**:
- Analyze customer issues and identify appropriate solutions or escalations when necessary.
- Troubleshoot and resolve common customer problems, guiding customers through step-by-step processes.
- **Quality Assurance**:
- Maintain a high level of accuracy and consistency in communication to ensure a positive customer experience.
- Follow company guidelines and best practices for chat support.
- Continuously improve product knowledge to better assist customers.
- **Documentation**:
- Document and summarize customer interactions, including issues, solutions, and feedback.
- Maintain organized records of chat conversations for future reference and analysis.
- **Team Collaboration**:
- Collaborate with team members and the Support TL & HOD to ensure a cohesive and efficient customer support operation.
- Share insights, customer feedback, and suggestions to enhance service quality.
- **Adherence to Policies**:
- Strictly adhere to company policies, procedures, and guidelines.
- Maintain confidentiality regarding customer information and sensitive data.
**Qualifications and Skills**:
- High school diploma or equivalent; additional education or certification is a plus.
- Strong written communication skills with impeccable grammar and spelling.
- Good understanding of the products or services the company offers.
- Ability to multitask, stay organized, and work under pressure.
- Excellent problem-solving skills and the ability to think on your feet.
- Familiarity with chat software and customer relationship management (CRM) systems is a plus.
- Empathy, patience, and a customer-centric approach to service.
- Willingness to work in shifts, including evenings and weekends, as required.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹24,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- accounting: 1 year (preferred)
- Customer service: 1 year (preferred)
- Chat Support: 1 year (preferred)
- Tally: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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