Customer Support

2 months ago


Kamrej Surat Gujarat, India Cowberry Industries Pvt Ltd Full time

**Customer Support Executive Duties**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Customer Support Executive Responsibilities**:

- Answer inbound customer calls
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Manage complaints

**Requirements And Skills**:

- Bachelor’s degree or any equivalent courses.
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Knowledge of Excel, Word, and PowerPoint

**Job Types**: Full-time, Permanent

Pay: ₹9,855.58 - ₹30,251.51 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)
- Gujarati (required)
- Hindi (required)

Work Location: In person

Application Deadline: 28/09/2024


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