Customer Support
2 weeks ago
**Key Responsibilities**:
- **Customer Interaction**:
- Provide accurate and timely information about products, services, and policies.
- **Issue Resolution**:
- Address and resolve customer complaints or issues efficiently.
- Escalate complex queries to the appropriate department when necessary.
- **Customer Retention**:
- Build and maintain strong customer relationships to ensure loyalty.
- Offer solutions to retain customers considering discontinuation of services.
- **Documentation**:
- Maintain records of customer interactions and transactions.
- Prepare detailed reports on customer feedback and recurring issues.
- **Cross-functional Collaboration**:
- Work with internal teams (e.g., sales, technical support) to improve customer satisfaction.
- Provide feedback to management regarding customer needs and challenges.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
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