Customer Support Associate
5 months ago
**Job Title**: Customer Support Executive
**Location**: Andheri, Mumbai
**Experience**: 2-5 Years
**Working Hours**: Monday to Friday, 5:30 pm to 2:30 am
**Industry**: Any
**Key Responsibilities**:
Customer Service and Retention:
Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation.
Collect and collate customer feedback for continuous improvement of products and technology.
Process Optimization:
Optimize the customer service function to deliver high-quality service at a low cost, aiming to minimize the cost per service.
Demonstrate a sense of urgency, self-motivation, and attention to detail.
Implement strategies to manage and reduce customer complaints effectively.
Communication Skills:
Exhibit excellent verbal and written communication skills.
Create and analyze reports to evaluate the efficiency of communication strategies.
Maintain flexibility and adaptability, willing to change strategies as needed.
Team Collaboration:
Collaborate with cross-functional teams to ensure a seamless customer experience.
Foster a positive and exciting workplace environment.
**Qualifications**:
12th Passed out.
Minimum 1 year of experience in customer service or a related field.
Experience in BPO/KPO preferred.
International experience is a must.
sharing JD of Customer support executive, please do save searches & sha
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- International voice process: 2 years (preferred)
- Customer support: 2 years (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
-
Customer Support Associate
5 months ago
Andheri West, Mumbai, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time**Post : Customer Support Associate ∙** **Experience: 0 - 5 years ∙** **Job Location :Govandi (W) & Andheri (W) (Veera Desai Road)** **Roles & Responsibilities**: **7415074707** **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Internet reimbursement -...
-
Customer Support Associate
1 month ago
Andheri, Mumbai, Maharashtra, India Witbloom Training and placement Full timeHello jobseekers we are hiring for Mumbai location Customer support associate Voice/ blended process Salary 22k to 27k in hand Rotational shift / day shift Contact HR 7693928266 **Job Types**: Full-time, Permanent Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Monday to Friday - Rotational...
-
Customer Support Associate
5 months ago
Andheri, Mumbai, Maharashtra, India Hunt Mantra Full timeCustomer Support Associate (CSA). Education -Graduates 6 Months+ Year of Any BPO Experienced can apply Job Profile - Have to resolute customers query over chat & Voice Day Shift 1 Rotational Week Off. Whatsapp or Call - 9637300074 (HR Glory) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,700.00 - ₹22,000.00 per...
-
Customer Support Associate
3 months ago
Andheri, Mumbai, Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time**Job Overview**: **Key Responsibilities**: - **Customer Interaction**: - Address and resolve customer issues, concerns, and complaints in a courteous and efficient manner. - **Issue Resolution**: - Identify and analyze customer problems, providing accurate information and solutions. - Troubleshoot technical issues and escalate complex problems to...
-
Customer Service Associate
5 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
-
Customer Service Associate kannada
2 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...
-
Customer Support Associate
5 months ago
Andheri West, Mumbai, Maharashtra, India High Career Full time**THIS IS FOR A MANUFACTURING INDUSTRY. HAVING A MANUFACTURING INDUSTRY EXPERIENCE WOULD BE AN ADDED ADVANTAGE.** **Designation**: Customer Service Associate **Reporting**:General Manager Sales & Marketing **Education; **Graduate **Location**: Andheri West, Mumbai **Working Time; **9:30AM TO 6PM **Working Day's; **Monday to Saturday (Alternative...
-
Customer Support Associate
1 month ago
Andheri West, Mumbai, Maharashtra, India Zero Digit Full time**Key Responsibilities**: - **Handle Customer Inquiries**: Respond to customer queries via phone calls and messaging platforms in a timely and professional manner. - **Resolve Issues**: Diagnose and troubleshoot customer issues, providing accurate and complete information to resolve problems efficiently. - **Follow-up on Open Cases**: Monitor and follow up...
-
Customer Care Executive
5 months ago
Andheri, Mumbai, Maharashtra, India MoSahay Associate Full timeJob Description: - Handle inbound calls from the customers. - Identify the needs of customers, resolve issues, and provide solutions. - Maintain good customer relations. - Meet personal targets and work towards meeting team targets. - Maintain records of the conversations with the customer and analyze the data. - Excellent communication skill, Versant level...
-
Customer Support Associate
5 months ago
Mumbai, Maharashtra, India Zama Organics Full time**Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...
-
Customer Service Associate
5 months ago
Kolkata, West Bengal, India MoSahay Associate Full time**Customer support advisor will be responsible for customer service and handling Product related enquires after Sales from the customer end. Provide and share information with customer by leveraging available tools and information. Via Call Support** - Provide exceptional customer support and resolve wireless service inquiries. - Skillfully address customer...
-
Customer Service Associate malayalam Process
5 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
International Customer Support
4 weeks ago
Andheri, Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full timeJob Title: Customer Support Associate Job Summary: We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and...
-
Customer Support Executive
5 months ago
Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full timeMahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...
-
Customer Support Associate
4 weeks ago
Andheri, Mumbai, Maharashtra, India Pilgrim Full time**Job Overview**: **Key Responsibilities**: - **Data Management**: Collect, organise, and maintain customer support data (tickets, inquiries, etc.) across various channels. - **Reporting**: Generate daily, weekly, and monthly reports on key performance indicators (KPIs) such as response time, customer satisfaction, resolution rate, etc. - **Analysis**:...
-
Customer Support Associate
5 months ago
Andheri West, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time**Job Title**: Customer Support Executive **Location**: Malad, Mumbai **Experience**: 2-5 Years **Working Hours**: Monday to Friday, 5:30 pm to 2:30 am **Industry**: Any **Key Responsibilities**: Customer Service and Retention: Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation. Collect and collate...
-
Customer Support Associate
5 months ago
Andheri West, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time**Job Title**: Customer Support Executive **Location**: Malad, Mumbai **Experience**: 2-5 Years **Working Hours**: Monday to Friday, 5:30 pm to 2:30 am **Industry**: Any **Key Responsibilities**: Customer Service and Retention: Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation. Collect and collate...
-
Customer Support Associate
5 months ago
Mumbai, Maharashtra, India Zama Organics Full time**Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...
-
Customer Support
4 weeks ago
Andheri, Mumbai, Maharashtra, India LEADS 2 BUSINESS SOLUTIONS P LTD Full timeDesignation - Senior Customer Service Associate (Voice). Process - Customer Service (Voice) Qualification - HSC (6 Months) Any Graduate Fresher / Experienced Shifts - Rotational shifts (24/7) Week off-2 Rotational off Salary - 30k up to Joining - Immediate Perks - Cabs facilities till hiring boundar. **Job Types**: Full-time, Permanent Pay: Up to...
-
Customer Support Associate
5 months ago
Mumbai, Maharashtra, India Zama Organics Full time**Company Overview**: **Zama Organics** is a leading provider of high-quality food products committed to delivering exceptional customer service and satisfaction. As a Customer Support Associate in the food industry, you will be responsible for ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. Your main...