Customer Success
2 days ago
**Job Description: Customer Support Role (Night Shift) - PAN Mumbai Location**
**Position**: Customer Support Executive
**Location**: PAN Mumbai (Pick up and drop facility available)
**Shift Timing**: Night Shift (Rotational Shifts)
**Salary**: 15k to 40k in hand
**Role Overview**:
We are seeking enthusiastic and customer-focused individuals to join our team as **Customer Support Executives**. As a member of our support team, you will be the first point of contact for customers, helping them resolve their issues and providing world-class service. If you're passionate about assisting customers and thrive in a dynamic, fast-paced environment, we encourage you to apply.
**Key Responsibilities**:
- Resolve product or service issues by diagnosing problems and offering appropriate solutions in a timely manner.
- Ensure that customer queries and complaints are resolved to their satisfaction.
- Provide information about products, services, and promotions.
- Maintain accurate customer records and update the CRM system with all interactions.
- Meet individual performance targets such as call handling time, customer satisfaction, and resolution times.
- Work collaboratively with team members and managers to improve service delivery.
- Adhere to company policies and guidelines to ensure high service standards.
- Be flexible and ready to work in rotational shifts, including weekends and holidays.
**Benefits & Perks**:
- **Salary**: Up to 40,000 INR in-hand per month.
- Pick-up and drop facility available (location-based).
- Training and skill development opportunities.
- Career growth and promotion opportunities.
- Friendly and supportive work environment.
Any Quires Call On This Number - **9137234426**
Send Your Resume On This - **7045288819**.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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