IT Service Desk Representative

2 weeks ago


Mohali Punjab, India Mind map IT Solutions Full time

**Responsibilities**:
offers technical assist to customers via gaining knowledge of and answering questions, troubleshooting issues, and retaining laptop and LAN performance.

gives answers to customers by using identifying issues, researching answers, and guiding clients via corrective steps.

Improves purchaser references by writing and retaining documentation.

Participates in development of consumer training programs by identifying learning issues and recommending instructional language.

**Qualifications / Skills**:

- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,420.11 - ₹48,534.34 per month

Shift:

- Night shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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