Process Executive

1 month ago


Hyderabad Telangana, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Handle customer inquiries and provide timely and accurate responses.
- Process customer orders and ensure all details are correctly entered into the system.
- Coordinate with various departments to resolve order-related issues.
- Maintain accurate records of customer interactions and transactions.
- Monitor order status and update customers on any changes or delays.
- Identify and escalate priority issues to the appropriate channels.
- Provide feedback on the efficiency of the customer service process.
- Assist in the development and implementation of customer service policies.
- Ensure compliance with company policies and procedures.
- Participate in training sessions to improve product knowledge and customer service skills.
- Collaborate with team members to achieve departmental goals.
- Utilize CRM software to manage customer information and track interactions.
- Contribute to continuous improvement initiatives to enhance customer satisfaction.

**Qualifications**
- Possess strong customer service skills with a focus on delivering excellent service.
- Have a basic understanding of order management in retail and supply chain management.
- Demonstrate proficiency in English both written and spoken.
- Show ability to work effectively in a hybrid work model with rotational shifts.
- Exhibit strong communication and interpersonal skills.
- Display attention to detail and accuracy in handling customer orders.
- Be capable of multitasking and managing time efficiently.
- Show willingness to learn and adapt to new processes and technologies.
- Demonstrate problem-solving skills and the ability to handle challenging situations.
- Have experience with CRM software or similar tools.
- Be a team player with a collaborative mindset.
- Show commitment to continuous improvement and customer satisfaction.
- Possess a positive attitude and a proactive approach to work.


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