Process Executive

1 week ago


Hyderabad Telangana, India Mazenet Solution Pvt. Ltd. Full time

Job Details:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Shift: Rotational

Roles and Responsibilities:

- Knowledge of Workspace/cloud product.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹350,000.00 per year

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9500192854


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