Process Executive
1 week ago
Job Details:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Shift: Rotational
Roles and Responsibilities:
- Knowledge of Workspace/cloud product.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
**Job Types**: Full-time, Permanent
Pay: ₹100,000.00 - ₹350,000.00 per year
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Shift allowance
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9500192854
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