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Process Executive
1 month ago
Job Details:
Designation: Process executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Roles and Responsibilities:
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Interview Details:
Level 1: HR Screening
Level 2: Versant
Level 3: HR Discussion
Eligibility Criteria:
- 2020, 2021 & 2022, 2023 batch of any degree.
- Consistent academic record of 50% in 10th, 12th, UG.
- Strong written and verbal communication.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹270,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Performance bonus
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
Work Location: In person