Customer Service Representative

6 months ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**DBS BANK**

**Designation**: Customer support

**Proess**: Blended (Voice & Non Voice)

**Language**: Hindi & English

**Location**: Ambattur, Chennai

**Shifts**: Day shift

**Salary**:

- 21 TH & 24 CT

**Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- **Problem Resolution**:

- Investigate and resolve customer complaints or issues effectively.
- Collaborate with other departments to address complex problems.
- **Product Knowledge**:

- Maintain a thorough understanding of the company's products and services.
- Stay informed about updates, changes, and new releases.
- **Documentation**:

- Record and maintain accurate customer information and interactions in the CRM system.
- Generate reports on customer service activities as required.
- **Customer Education**:

- Assist customers in understanding product features and functionalities.
- Provide guidance on troubleshooting and self-help resources.
- **Feedback Collection**:

- Gather customer feedback to identify areas for improvement.
- Share feedback with the relevant teams for continuous enhancement of products and services.
- **Team Collaboration**:

- Work collaboratively with other team members to achieve customer service goals.
- Participate in training sessions to stay updated on industry trends and best practices.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹21,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293



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