Customer Service Representative
3 days ago
_**We are Hiring**_
**DBS BANK**
**Designation**: Customer support
**Proess**: Blended (Voice & Non Voice)
**Language**: Hindi & English
**Location**: Ambattur, Chennai
**Shifts**: Day shift
**Salary**:
- 21 TH & 24 CT
**Responsibilities**:
- **Customer Interaction**:
- Provide accurate information about products, services, and company policies.
- **Problem Resolution**:
- Investigate and resolve customer complaints or issues effectively.
- Collaborate with other departments to address complex problems.
- **Product Knowledge**:
- Maintain a thorough understanding of the company's products and services.
- Stay informed about updates, changes, and new releases.
- **Documentation**:
- Record and maintain accurate customer information and interactions in the CRM system.
- Generate reports on customer service activities as required.
- **Customer Education**:
- Assist customers in understanding product features and functionalities.
- Provide guidance on troubleshooting and self-help resources.
- **Feedback Collection**:
- Gather customer feedback to identify areas for improvement.
- Share feedback with the relevant teams for continuous enhancement of products and services.
- **Team Collaboration**:
- Work collaboratively with other team members to achieve customer service goals.
- Participate in training sessions to stay updated on industry trends and best practices.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹21,000.00 - ₹24,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (required)
Ability to Relocate:
- Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7200585293
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