Avaya IP office

4 weeks ago

Bengaluru Bangalore, India Innovatia Full time

Job description

Responsibilities:

  • Provide top quality technical support, troubleshooting of Avaya IP Office and Avaya IPO CC.
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution with call quality issues in VoIP environments.
  • Collect and analyze packet trace information.
  • Create reproduction of customer environments on lab equipment.
  • Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
  • Install, configure, and maintain lab equipment.

Personal Attributes :

  • Logical and analytical approach to problem solving.
  • Strong technical aptitude.
  • Solid work ethic.
  • Organized, independent, dependable, self-motivated, takes ownership and initiative.

Education and Experience:

  • BEB. Tech or higher in Information technology or related fields.
  • Minimum 3 years of experience with Avaya IP office.
  • Technical Support experience considered an asset.
  • Desired Technical Skills:
  • Support of core PBX Technology and related VOIP networks. .
  • Capable of troubleshooting converged networks, IPVOIP issues across LANWAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCPIP (IPv4), DNS.

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