Avaya Engineer

4 weeks ago

Bengaluru, India Black Box Full time
We are Looking for Avaya Engineer - L3

Shift Timing : 6 PM to 3 AM IST

Please apply only if you are flexible to work towards late night hours.

Functional:

- Implementation and Upgrading of Avaya Aura Products Including:- Communications Manger- System Manager- Session Manager- Application Enablement (AES)- Experience Portal- Contact Center Products (AACC, Elite, CMS)- Session Boarder controller (Avaya & Oracle)- Understanding of Avaya Cloud & Bridge.- Good Understanding of CMS Reporting- Integrated and Designer.- Avaya Messaging Apps- Aura Messaging & IX Messaging- Troubleshoot L2/3 level incidents on core Avaya products- Participate in P1/P2 escalation calls and provide customer timely updates- Open tickets and manage escalations with Avaya and/or other manufacturers if necessary- Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)- Some travel required- Periodic on-call required

Skills:

- Excellent customer relations/service skills.- Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.- Ability to prioritize and handle multiple tasks simultaneously.- Strong analytical, reasoning and organizational and project task management skills.- Exceptional attention to detail and follow through, including proper documentation.- Ability to understand business systems technologies.- Excellent Interpersonal Skills- Self-motivated & ability to work on own or with teams- Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.- ACIS & ACSS - Avaya Aura Core Components certification preferred.- ACIS & ACSS - Avaya Aura Communication Applications certification preferred.- ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.

Experience:

- 8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products.- Proven expertise with Session Manager, System Manager & AES.- Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP- Avaya next generation applications such as Equinox, Breeze, etc. a plus- Cisco or other networking experience preferred- Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.- Experience with Avaya Cloud (ACO) and/or Ring Central Cloud (RCO) beneficial)

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