Voice Engineer-Avaya

2 months ago

Bangalore Urban, India PhonePe Full time

Roles & Responsibilities:

The individual will be part of the Contact Center Implementation & Production team and will be required to collaborate with both internal and external teams across various locations.

  • The Voice engineer to assist with design, implementation and security for Avaya Contact Center enterprise environments
  • Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, ESS, LSP and Avaya adjuncts
  • Expert-level knowledge of Avaya CC, System/Session Manager, Communication Manager,Audiocodes SBC, IP endpoints, SIP, H.323
  • Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
  • Experience on AEP IVR and third party applications which use AES solution
  • Experience with call routing; ARS, AAR, VDN, Vector programming
  • Experience with VoIP monitoring tools
  • Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
  • Experienced interfacing with vendors for new technology development and collaboration In-depth knowledge of VoIP; experience with Avaya VoIP Products In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
  • Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
  • Good hands on experience for V15.1,V15.2,V11.1 & Analytics product suite.
  • Prior experience with the installation, support, usage, or administration of Verint software would be an added advantage.
  • Knowledge and demonstrated experience using diagnostic tools such as syslog,Wireshark, Netmon while troubleshooting technical problems, is preferred.
  • Knowledge in databases (SQL server 2012, 2019 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries.
  • Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be an added advantage.
  • Good knowledge of Windows operating System (Active Directory, DNS, DHCP) and SAN Storage, Domain Controller.
  • Should have sound knowledge on Linux operating systems

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