Senior Technical Support Engineer
3 weeks ago
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at .
Job InformationJob Code: 00255942
Job Family: Services
Job Function: Services Engineering
Roles And Responsibilities Roles & Responsibilities
• Identifies, analyzes, and resolves moderately complex problems with business communication systems..
• Provide MACD support to internal & external customers.
• Responsible to work with all stake holders & partners supporting end-user installations, configuration & programming changes.
• Responsible for Onsite/offsite Support on Avaya Voice related solution.
• Provide regular updates on project responsibilities and dependencies.
• Handle technical escalations & technical issues escalated by team members.
• Contribute significantly to client satisfaction and interface with clients with defined tasks.
• Should have 4- 8 years of relevant experience in the telecom profile; Working on AVAYA Aura Core Session Manager/endpoints/Communication Manager, Avaya Gateways G700/G450, S83xx,84xx,85xx,87xx,88xx, one-X products, Avaya Aura Messaging, AVP, Avaya Control Manager, WFO, ACR, CMS, AES, AADS, Presence Services, Utility Server, Avaya Experience Portal, IX Messaging,
• Networking Skills: TCP/IP, Session Initiation Protocol, H.323
• Candidates must have a proven track record (formal Nortel/AVAYA/Cisco training if possible) of Installation and maintenance across the Avaya/Nortel product range.
• Any of the Avaya Certification: ACSS, ACIS, ACSE.
• Good Analytical skills with demonstrated problem solving capabilities.
• Strong technical background, Good understanding and knowledge of Software Architecture, Integration capabilities and Data models.
• Excellent case management skills & able to work independently.
• ITIL model of service delivery, understanding of SLA’s, contracts. Exposure to supporting global customers, working 24*7 environment.
• Must at least have a Bachelor's degree in Engineering (Computer science or related technical field)/MCA
-
Senior Mechanical Engineer
3 weeks ago
bangalore, India Abha Engineer Full timeWe are looking for a Senior Mechanical EngineerRoles are described below.1. Manpower Planning.2. Preparing of Project Cost.3. Schedule wise work execution.4. As Drawing & quality work execution.5. Client & Third Party Manage.6. Working Team Manage & Review.7. Reporting to Management.8. ROB & FOB Fabrication & Erection Work Knowledge.
-
Senior Technical Support Engineer
1 week ago
bangalore, India Oracle Full timeThe Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. ...
-
Senior Technical Support Engineer
2 days ago
bangalore, India Scrut Automation Full timeAbout the Job, The Senior Technical Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...
-
Bangalore, India Pegasystems Worldwide India Pvt. Ltd. Full timeAbout Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the...
-
bangalore, India Pegasystems Worldwide India Pvt. Ltd. Full timeAbout Pegasystems: Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and...
-
Senior Technical Support Engineer
2 days ago
bangalore, India Lenovo Full timeDescription and Requirements Senior Service Desk Engineer (I) Job Responsibilities Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to: 1....
-
Sr. Technical Support Engineer
5 days ago
Bangalore, India CommScope Full timeJob Description – Senior Technical Support Engineer CommScope’s Venue and Campus segment incorporates Ruckus Network’s, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of...
-
Sr. Technical Support Engineer
6 days ago
Bangalore, India CommScope Full timeJob Description – Senior Technical Support Engineer CommScope’s Venue and Campus segment incorporates Ruckus Network’s, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals...
-
Technical support Engineer
1 month ago
bangalore, India LogiCoy, Inc. Full timeRole: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat,...
-
Senior Engineer, Technical Support
2 days ago
bangalore, India Pegasystems Full timeMeet Our Team: We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: ...
-
Senior Technical Support Engineer
2 days ago
bangalore, India Stryker Full timeWhy customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Senior Technical Support Engineer
2 days ago
bangalore, India Stryker Corporation Full timeStryker Corporation To apply for this position please CLICK HERE Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and...
-
Sr. Technical Support Engineer
5 days ago
Bangalore, Karnataka, Karnataka, India CommScope Full timeJob Description – Senior Technical Support Engineer CommScope’s Venue and Campus segment incorporates Ruckus Network’s, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including...
-
Technical Support Engineer
2 weeks ago
bangalore, India Vonage Full timeTechnical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...
-
Senior Technical Support Manager
1 month ago
bangalore, India Autodesk Full timePosition Overview Senior Technical Support Manager at Autodesk Our Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty.You will lead a global technical support management team with a focus on...
-
Technical Support Engineer
2 days ago
bangalore, India Genetec Full timeThe team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: ...
-
Technical Support Engineer L2
2 days ago
bangalore, India Tintri Full timeJob Description Job Title: L2 Support Engineer - Tintri Team Job Summary: Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers....
-
Technical Support Engineer
5 days ago
bangalore, India Pretium Full timeOverview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Associate Engineer Technical Support
1 month ago
bangalore, India Inspirisys Solutions Limited Full timeAssociate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting
-
Technical Support Engineer
1 day ago
Bangalore, India PEOPLE IMPACT Full timeRole : Tier 2 Engineer Experience Required : 10+Years. Shift : Night Shift ( EST, CST, PST) Work from Office (Two way cab facility is provided) Location : Bangalore Key Responsibilities : - Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...