Senior Engineer, Technical Support

1 month ago

bangalore, India Pegasystems Full time

Meet Our Team:

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself at Pega:

The Senior Technical Support Engineer (Sr. TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.

What You'll Do at Pega:

The Senior Technical Support Engineer uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

Who You Are:

Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in pressure situations Good to have: Experience working with Core Java, UI and Database Troubleshooting and debugging experience would be an added advantage

What You've Accomplished:

4 to 6 years of Core Java Software Application Development, Maintenance and Troubleshooting experience Strong analytical and problem-solving skills Should have extensive experience using the following: Core Java, UI (HTML, CSS, JavaScript) and Database In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems Collaborate with all stakeholders (Internal and external) Handle complex cases and management escalations.

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

#Li-CK

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