Customer Resolution Expert
4 weeks ago
Ensure that all customer complaints are attended to on time, and in the best way possible, to provide a positive customer outcome
Manage the customers' expectations by explaining the complaint handling process and what the company is able to do or not do , the time frames for dealing with the complaint and when they might expect a response
Act without bias, reach conclusions and form views based on the facts of the case, taking into account the context of the situation and the resultant impact to the customer
Investigate complaints and draft written replies to customers or customer complaint mediators;
Maintain a risk register highlighting to your Team Lead any risks to the company emanating from the customer complaints;
Ensure that responses to customer complaints are drafted in terms of the company policies and procedures relating to customer complaints;Â
Building Relations
Work closely with other business stakeholders to understand the end to end customer experience to gain understanding of possible failure points;
Create awareness of customer dis-resolution points with Customer Services and the Credit Operations Team;
Work with Continuous Improvement to drive process changes that enhance customer Resolution and positive customer outcomes;
Ensure that responses to customers are vetted by Legal and Communications.
Build relations with key customer complaints mediators to facilitate complaint handling in a mutually beneficial manner, but also to get early insights of potential risks to the company
The Consumer Complaints Tribunal
The National Credit Regulator, Complaint DepartmentÂÂ
Communication:
To be the main point of contact, liaising with operational colleagues ensuring that all are kept fully informed of progress at all times.
To liaise with all levels of management throughout the business
Ability to communicate clearly with various stakeholders
Champion the voice of the customer for the South African business, establishing forums to provide customer insight to stakeholders, such as Product, Marketing, Technology.Â
Behavioural Traits Required
High degree of patience and assertiveness with excellent rapport-building skills
Positively contribute and lead in team activities
Takes pride in work, checking own for quality i.e. Lead by example
Maintains effective time management
Have a positive attitude and the ability to influence and motivate others
Effective emotional intelligence (EQ)
Team player
Flexible
Self-Motivated
-
Customer Resolution Expert
1 month ago
bangalore, India KreditBee Full timePosition: Customer Resolution Expert (FinTech) Experience required: 1-3 years Location: Bengaluru Job Summary: As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who...
-
Customer Resolution Expert
1 month ago
Bengaluru, India KreditBee Full timePosition: Customer Resolution Expert (FinTech)Experience required: 1-3 yearsLocation: Bengaluru Job Summary:As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require...
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Customer Support Associate
24 hours ago
bangalore, India Awign Expert Full timeJob Description The Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...
-
Resolution Specialist
3 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Customer Support Associate
1 month ago
Bengaluru, India Awign Expert Full time**About Awign Expert**: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale EnterprisesWe are a newly launched business division of Awign, which is one of the pioneers...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Customer Support Associate
2 days ago
Bengaluru, India Awign Expert Full timeThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift resolution.Duration :- 6 month...
-
Customer Support Associate
2 days ago
Bengaluru, India Awign Expert Full timeJob DescriptionThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKSummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
-
Resolution Specialist, Contact Center
4 weeks ago
bangalore, India Walmart Full timeJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech India Full timeJob Description Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore 10 months – 3 Years of relevant customer service experience Should be ready for permanent night shifts APPLY IN BELOW LINK Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize...
-
Manager, Dispute Resolution
4 weeks ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Resolution Specialist, Contact Center
10 hours ago
Bengaluru, India Walmart Full timeJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Yearsof relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINK SummaryYou make sound judgments and promote aAssociate / Candidatesfocused environment. You optimize execution and results....
-
MDM Engineer
2 weeks ago
bangalore, India Awign Expert Full timeAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and...