Customer Resolution Expert
1 month ago
Position: Customer Resolution Expert (FinTech)
Experience required: 1-3 years
Location: Bengaluru
Job Summary:
As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require additional assistance and ensure that their concerns are addressed promptly and effectively.
Responsibilities:
- Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints.
- Investigate and analyze escalated cases to understand root causes and develop effective solutions.
- Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly.
- Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions.
- Maintain detailed records of escalated cases, including customer interactions, actions taken, and resolutions achieved.
- Provide feedback to management on recurring issues and suggest process improvements to prevent future escalations.
- Monitor customer satisfaction metrics and take proactive measures to address any negative feedback or trends.
- Stay updated on product features, updates, and industry trends to better assist customers and address their concerns.
- Bachelor's degree in Business Administration, Communications, or related field preferred.
- Proven experience in a customer support role, with a focus on handling escalations.
- Excellent communication skills, both written and verbal, with a strong ability to convey empathy and understanding.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to remain calm and composed in high-stress situations and effectively de-escalate customer issues.
- Experience working with CRM software and ticketing systems preferred.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
-
Resolution Specialist
2 weeks ago
Bengaluru, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINK SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...
-
Resolution Specialist
3 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Customer Support Associate
1 month ago
Bengaluru, India Awign Expert Full time**About Awign Expert**: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale EnterprisesWe are a newly launched business division of Awign, which is one of the pioneers...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Customer Support Associate
1 day ago
Bengaluru, India Awign Expert Full timeThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift resolution.Duration :- 6 month...
-
Customer Support Associate
1 day ago
Bengaluru, India Awign Expert Full timeJob DescriptionThe Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift...
-
Manager, Dispute Resolution
4 weeks ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Resolution Specialist, Contact Center
5 hours ago
Bengaluru, India Walmart Full timeJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night...
-
Resolution Specialist
4 weeks ago
Bengaluru, India Walmart Global Tech India Full timeJob DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Yearsof relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINK SummaryYou make sound judgments and promote aAssociate / Candidatesfocused environment. You optimize execution and results....
-
Resolution Specialist, Contact Center
4 weeks ago
Bengaluru, India Walmart Full timeJob SummaryYou make sound judgments and promote aAssociate / Candidatesfocused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Customer Support Representative
4 weeks ago
Bengaluru, Karnataka, India Pepper India Resolution Private Limited Full timeWhat you will do: - Maintaining a positive, empathetic, and professional attitude toward customers at all times - Actively listening to, promptly acknowledging and resolving customer inquiries and complaints - Keeping records of customer interactions, transactions, comments and complaints - Communicating and coordinating with colleagues as necessary -...
-
Expert
4 weeks ago
Bengaluru, India Merck KGaA Darmstadt Germany Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
-
MDM Engineer
3 weeks ago
Bengaluru, India Awign Expert Full timeAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and...
-
Fin OPS Engineer
1 week ago
Bengaluru, India Awign Expert Full timeAbout Awign Expert: Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and...
-
Customer Advocacy Wireless Expert
1 month ago
Bengaluru, India Hewlett Packard Enterprise Full timeCustomer Advocacy Wireless Expert This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: **Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to...
-
Customer Advocacy Wireless Expert
1 month ago
Bengaluru, India Hewlett Packard Enterprise Full timeCustomer Advocacy Wireless Expert This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Who We Are**: **Aruba** is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to...