Resolution Specialist, Contact Center

4 weeks ago


Bengaluru, India Walmart Full time
Job Summary

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift supporting US region.

What you’ll do

As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.

All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

What you’ll bring

- 10 months – 3 Years of relevant customer service experience- Excellent written and verbal communication skills with the ability to effectively articulate information to customers- Able to interact professionally with customers.- Ability to manage multiple tasks simultaneously.- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

The Requirements:

- In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.- Strong active listening skills to understand customer needs and provide appropriate solutions- Utilize various software systems and tools to accurately document and track customer interaction- Ability to multitask and navigate through multiple software systems simultaneously- Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner- Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores- Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors- Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail- Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions- Must type a minimum of 25 WPM- Proficient with Microsoft Office programs (Outlook, Word, Excel)- Proficient in using soft phones (good to have)- Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.- Weekly Off will be provided inline with company policy- Should be able to work during public holidays as per business needs- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.- Any graduation

At Walmart we are always “Happy to Help”

The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.

We Invest in You

At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career-minded, associate-centric individuals who are experienced in providing best-in-class customer service.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
  • Resolution Specialist

    2 months ago


    Bengaluru, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...

  • Resolution Specialist

    2 months ago


    Bengaluru, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...

  • Resolution Specialist

    2 months ago


    Bengaluru, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and...

  • Resolution Specialist

    2 weeks ago


    Bengaluru, India Walmart Global Tech India Full time

    Job DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Yearsof relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINK SummaryYou make sound judgments and promote aAssociate / Candidatesfocused environment. You optimize execution and results....

  • Resolution Specialist

    2 weeks ago


    Bengaluru, India Walmart Global Tech India Full time

    Job Description Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore 10 months – 3 Years of relevant customer service experience Should be ready for permanent night shifts APPLY IN BELOW LINK Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize...


  • Bengaluru, India Apple Full time

    Summary:Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive...

  • Ivr Contact Center

    6 days ago


    Bengaluru, Karnataka, India CGI Full time

    Company Profile: Job Title: IVR Testing with Contact Centre Position: Senior Test Engineer Experience: 9+ Years Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0124-1277 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of...


  • Bengaluru, India Mobile Programming LLC Full time

    Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product...


  • Bengaluru, India Mobile Programming LLC Full time

    Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre servers (currently Ameyo being the vendor), which includes product...


  • Bengaluru, India Cytecare Hospital Full time

    Cytecare Hospital in Yelahanka, Bangalore is looking for contact center representatives. The requirements are as follows: - Patient Appointment Scheduling - Coordinating with the Tele/Video Consultations with doctors & patients - Coordinating with Clinic Executives on the appointment - The billing process for the tele/video consultations. - To collect...


  • Bengaluru, India Betsol Full time

    Job Description :- 5+ years in contact center engineering focused on designing, implementing, and operating contact center workflows and call flows with Cisco UCCE and Five9.- In-depth knowledge of Cisco UCCE architecture, components, and integration.- Proficiency in Five9 administration and customization.- Strong understanding of VoIP technologies, SIP, and...


  • Bengaluru, India Tech Mahindra Full time

    Job Description:Unified Communications – Consultant role for Cloud based contact center/call center technology.Primary Skills-Genesys Cloud CXGenesys Call Flow ArchitectGenesys Workforce ManagementGenesys Integrations with CRM applications like ServiceNowGenesys integration with MS TeamsIP TelephonySecondary Skills–Good to have skills on AWS platform and...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CXGenesys Call Flow ArchitectGenesys Workforce ManagementGenesys Integrations with CRM applications like ServiceNowGenesys integration with MS TeamsIP TelephonySecondary Skills –Good to have skills on AWS...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CXGenesys Call Flow ArchitectGenesys Workforce ManagementGenesys Integrations with CRM applications like ServiceNowGenesys integration with MS TeamsIP TelephonySecondary Skills –Good to have skills on AWS...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CXGenesys Call Flow ArchitectGenesys Workforce ManagementGenesys Integrations with CRM applications like ServiceNowGenesys integration with MS TeamsIP TelephonySecondary Skills –Good to have skills on AWS...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CXGenesys Call Flow ArchitectGenesys Workforce ManagementGenesys Integrations with CRM applications like ServiceNowGenesys integration with MS TeamsIP TelephonySecondary Skills –Good to have skills on AWS...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CX Genesys Call Flow Architect Genesys Workforce Management Genesys Integrations with CRM applications like ServiceNow Genesys integration with MS Teams IP Telephony Secondary Skills – Good to have...


  • Bengaluru, India Herbalife Full time

    Overview: ** STATEMENT** - The Associate Services officer position supports Herbalife’s Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services Officer is...


  • Bengaluru, India Herbalife Full time

    Overview: ** STATEMENT** - The Associate Services officer position supports Herbalife’s Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services Officer is...


  • Bengaluru, India Herbalife Full time

    Overview: ** STATEMENT** - The Associate Services officer position supports Herbalife’s Vision, Mission and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries. The position is responsible for accepting inbound calls from agents and Associates. Associate Services Officer is...