Resolution Specialist

7 days ago

Bengaluru, Karnataka, India Walmart Global Tech India Full time
Job DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years

of relevant customer service experienceShould be ready for permanent night shifts

APPLY IN BELOW LINK
Summary

You make sound judgments and promote a

Associate / Candidates

focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in

US hours

shifts.

What you'll do

As a

Resolution Specialist, Contact Center

you will take a high volume of incoming calls and chats from

associates and candidates

while navigating multiple systems to aid in answering questions and resolving issues.

All

Resolution Specialists


must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.

To exceed our customers' needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

What you'll bring10 months – 3 Years


of relevant customer service experienceExcellent written and verbal communication skills with the ability to effectively articulate information to customersAble to interact professionally with customers.

Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

The Requirements:

In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.

Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.

Strong active listening skills to understand customer needs and provide appropriate solutionsUtilize various software systems and tools to accurately document and track customer interactionAbility to multitask and navigate through multiple software systems simultaneouslyCollaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely mannerMeet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scoresMaintain a positive and professional demeanor while interacting with customers, colleagues, and supervisorsDemonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detailExceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutionsMust type a minimum of 25 WPMProficient with Microsoft Office programs (Outlook, Word, Excel)Proficient in using soft phones (good to have)Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.

Weekly Off will be provided inline with company policyShould be able to work during public holidays as per business needsShould be able to work in permanent night shifts or any assigned shifts on a rotational basis.

Any graduation

Additional CommentsAt Walmart we are always "Happy to Help"

The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.


We Invest in YouAt Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career-minded, associate-centric individuals who are experienced in providing best-in-class customer service.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice.

We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.

That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role.

It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job.

The full Job Description can be made available as part of the hiring process.

  • Resolution Specialist

    7 days ago

    Bengaluru, Karnataka, India Walmart Global Tech India Full time

    Job DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKSummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results....

  • Resolution Specialist

    7 days ago

    Bengaluru, Karnataka, India Walmart Global Tech India Full time

    Job DescriptionJob Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – Bangalore10 months – 3 Years of relevant customer service experienceShould be ready for permanent night shiftsAPPLY IN BELOW LINKJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and...

  • Resolution Specialist

    7 days ago

    Bengaluru, Karnataka, India Walmart Global Tech India Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreWalk In - June 8th 2024 Saturday OnlyLocation - Walmart Global Tech,Pardhanani Wilshire II ( PW II ), Cessna Business Park, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103Note - Kindly write HR Reference : Sanjay Kumar in the...

  • resolution specialist, contact center

    7 days ago

    Bengaluru, Karnataka, India Walmart Global Tech Full time

    Job Title– RESOLUTION SPECIALIST, CONTACT CENTERPosition Level– KWork Location– Bangalore10 months – 3 Yearsof relevant customer service experienc eShift : Night Shift ( Permanent )Resume shortlisted candidates will be invited for the Face to Face Interview discussion on 1st June 2024 @Bangalore Office.Please share your resumes to * * to the better...

  • Operations Specialist

    7 days ago

    Bengaluru, Karnataka, India Gallagher Full time

    Overview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team's (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for...

  • Service Process Specialist

    7 days ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Service Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem /...

  • Specialist Systems Engineer

    7 days ago

    Bengaluru, Karnataka, India Société Générale Assurances Full time

    Specialist Systems Engineer - Citrix AdministratorPermanent contract|Bangalore|IT (Information Technology)Specialist Systems Engineer - Citrix AdministratorBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesCitrix L2 EngineerResponsible for handling Incident and Request Management. Participate in Change and Problem Management...

  • Specialist Systems Engineer

    7 days ago

    Bengaluru, Karnataka, India Société Générale Assurances Full time

    Specialist Systems Engineer - Citrix Administrator Permanent contract|Bangalore|IT (Information Technology) Specialist Systems Engineer - Citrix Administrator Bangalore, India Permanent contract IT (Information Technology) Responsibilities Citrix L2 Engineer Responsible for handling Incident and Request Management. • Participate in Change and...

  • Technical Specialist

    3 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Offshore WindTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Specialist

    2 months ago

    Bengaluru, Karnataka, India ABB Full time

    Technical Specialist - Offshore WindTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Process Specialist

    7 days ago

    Bengaluru, Karnataka, India Bosch Full time

    Job DescriptionProcess SpecialistDesign approval, Line build co-ordination, Installation & line release2nd level Machine downtime troubleshooting & guidanceInternal & Customer defects resolution using 7QC tools PDCA approachProcess enhancement (Utilization, POKAYOKE, CIP projects)Process Audits coordination, Capability & Calibration activitiesPFMEA, CP & FPY...

  • BSP Linux Specialist

    4 weeks ago

    Bengaluru, Karnataka, India ZF Group Full time

    Req ID 69606 Bangalore, India Main Tasks:Plan and ensure the execution of all engineering related tasks applicable for software Participate in and provide input for development of embedded products and applications. Manage the implementation of new software development Support resolution of software issues and participate in all inspections of teamwork...

  • BSP Linux Specialist

    7 days ago

    Bengaluru, Karnataka, India ZF Group Full time

    Req ID 69606 Bangalore, India Main Tasks:Plan and ensure the execution of all engineering related tasks applicable for software Participate in and provide input for development of embedded products and applications. Manage the implementation of new software development Support resolution of software issues and participate in all inspections of teamwork...

  • BSP Linux Specialist

    3 weeks ago

    Bengaluru, Karnataka, India ZF Group Full time

    Req ID 69606 Bangalore, India Main Tasks:Plan and ensure the execution of all engineering related tasks applicable for software Participate in and provide input for development of embedded products and applications. Manage the implementation of new software development Support resolution of software issues and participate in all inspections of teamwork...

  • IS Specialist

    7 days ago

    Bengaluru, Karnataka, India Caterpillar Full time

    Job Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're part of a global team that not only values our work but also each other. We are the creators, solvers of problems, and the builders of the future world, striving to develop more robust and sustainable communities. Here, progress and innovation aren't just words -...

  • Adopt Billing Specialist

    7 days ago

    Bengaluru, Karnataka, India Diversified Full time

    JOB SUMMARYThe Adopt Billing Specialist will manage all Adopt Services Billing. Adopt Service currently has 72 Agreements in the ConnectWise that consist of over 200 headcount. This person will maintain a master data list of change management issues (when employees onboard and exit), rectifying client billing, researching, investigating billing issues as...

  • Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Spectrum Consultants India Private Limited Full time

    Support Specialist - Licensing Full Stack SummaryExperience Required:YearsJob Term:PermanentLocation:BangaloreCategory:ERP Development/SupportWorld's leading semiconductor IP company.Job Overview:Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational support and...

  • Specialist Tech Service Mgmt

    7 days ago

    Bengaluru, Karnataka, India AT&T Full time

    Job Description :** We are seeking a skilled and experienced individual to join our team as a Salesforce Application Operations and Ticket Resolution Specialist. In this role, you will be responsible for providing production support for Salesforce applications, ensuring the smooth operation and timely resolution of tickets and issues raised by end-users....

  • Investigation Specialist I, Middle Mile Product

    2 months ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term,...

  • Software Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...