Resolution Specialist
4 weeks ago
Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
Position Level – K
Work Location – Bangalore
10 months – 3 Years of relevant customer service experience
Should be ready for permanent night shifts
APPLY IN BELOW LINK
Summary
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.
What you’ll do
As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.
All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.
What you’ll bring
10 months – 3 Years of relevant customer service experience
Excellent written and verbal communication skills with the ability to effectively articulate information to customers
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
The Requirements:
In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Strong active listening skills to understand customer needs and provide appropriate solutions
Utilize various software systems and tools to accurately document and track customer interaction
Ability to multitask and navigate through multiple software systems simultaneously
Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word, Excel)
Proficient in using soft phones (good to have)
Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
Weekly Off will be provided inline with company policy
Should be able to work during public holidays as per business needs
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation
Additional Comments
At Walmart we are always “Happy to Help”
The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.
We Invest in You
At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career-minded, associate-centric individuals who are experienced in providing best-in-class customer service.
Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech Full timeJob Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...
-
Resolution Specialist
4 weeks ago
bangalore, India Walmart Global Tech India Full timeJob Description Job Title – RESOLUTION SPECIALIST, CONTACT CENTER Position Level – K Work Location – Bangalore 10 months – 3 Years of relevant customer service experience Should be ready for permanent night shifts APPLY IN BELOW LINK Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize...
-
Resolution Specialist, Contact Center
4 weeks ago
bangalore, India Walmart Full timeJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Open to work in permanent night shift...
-
Specialist / Sr. Specialist-Safety Operations
2 weeks ago
bangalore, India moveinsync Full timeSummary A Specialist/Sr. Specialist, will act as a liaison, and resolve any Safety concerns that employees availing the commute facility might face, with accuracy and efficiency in our Centralised Safety Centre. The best Specialist/Sr. Specialists are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. You are...
-
Service Process Specialist
7 days ago
bangalore, India Fujitsu Full timeService Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem /...
-
Investigation Specialist I, Middle Mile Product
2 weeks ago
bangalore, India ADCI - Karnataka - A66 Full timeAmazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term,...
-
Support Specialist I
4 weeks ago
bangalore, India Vimeo Full timeAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...
-
SAP Application Security Specialist
1 month ago
bangalore, India RiskInsight Consulting Pvt Ltd Full timeRiskInsight Consulting Pvt Ltd, a subsidiary of Unison Consulting, is currently seeking a highly skilled SAP Application Security Specialist to join our team. As a leading provider of risk management consulting services, we assist clients in implementing and optimizing risk management systems and analytics solutions. With a focus on insurance and financial...
-
Operations Specialist
3 weeks ago
bangalore, India Gallagher Full timeOverview The Talent Acquisition Operations Specialist: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion...
-
Intune Specialist L2
1 week ago
bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob Description We are looking for an Intune Specialist L2 to join our IT Services team. The ideal candidate should have a minimum of 5 years of experience in the field and a strong understanding of Intune architecture. As an Intune Specialist L2, you will be responsible for integrating MSIX, MAC, and JAMF knowledge for Intune Integration. You will also be...
-
Support Specialist I
4 weeks ago
bangalore, India Vimeo Full timeAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...
-
Software Support Specialist
4 weeks ago
bangalore, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
Catalog Specialist
1 month ago
bangalore, India People Tech Group Inc Full timeThe ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You should excel in working with large-scale applications and frameworks and have outstanding communication.Roles and Responsibilities:This includes, but is not limited to:Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve...
-
Specialist Software Engineer
1 month ago
bangalore, India Société Générale Assurances Full timeSpecialist Software Engineer - BigData Permanent contract|Bangalore|IT (Information Technology) Specialist Software Engineer - BigData Bangalore, India Permanent contract IT (Information Technology) Responsibilities Responsible for understanding the software requirements and developing it into a working source code...
-
Service Desk Support Specialist
19 hours ago
bangalore, India Polaris Full timeJob Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...
-
Specialist, IT Service Desk Support
20 hours ago
bangalore, India Polaris Full timeJOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...
-
Support and Services Specialist
1 month ago
bangalore, India Jabra Full timeWould you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer...
-
Escalations Specialist, Trust
2 weeks ago
bangalore, India ADCI - Karnataka Full timePrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality is an essential component of Prime Video Trust & Safety charter. We are seeking an innovative and analytical Program...
-
IT Specialist
3 weeks ago
bangalore, India DemystData Full timeOur Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...
-
IT Specialist
3 weeks ago
bangalore, India Demyst Full timeOur Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...