Catalog Specialist
1 month ago
Roles and Responsibilities:
This includes, but is not limited to:
Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA
Systematically escalate problems to the relevant owners/ teams according to pre-determined process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in
Basic Qualifications
· Bachelor’s degree
Good communication skills - both verbal and written
Demonstrated ability to work in a team
Sound problem solving ability and analytical skills
Proven ability to work productively and efficiently in an independent setting
Excellent attention to detail and work with the highest level of accuracy
Experience 0-3 Years
Preferred Qualifications
· Working Knowledge of MS Office products such as Word and Excel
Excellent communication and data presentation skills
Fluent written and spoken English.
Working Knowledge of MS Office products such as Word and Excel
Excellent communication and data presentation skills
Fluent written and spoken English.
The Last Mile Analytics & Quality Team in Hyderabad is looking for a Catalog Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
Work location: Virtual.
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