BPOs

2 weeks ago


Bengaluru Bangalore Chennai, India White Horse Manpower Consultancy Private Limited Full time
We have Openings for WFM for UK and US BPOs In MUMBAI
* Monitor the queues on a real time basis
* Shift focus for phone, chat and e-mail channel according to real-time requirements (e.g. in peak times)
* Ensure agents adhere to the planned and prepare
Desired Candidate Profile
* Minimum experience of 2 years with 12-18 months of relevant experience in similar role
* Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques
* Awareness of staffing

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