Process Trainer

3 weeks ago

bangalore, India Wings Global Services Full time

Job Summary We are seeking an experienced and highly skilled Process Trainer with a background in BPO, customer service, and handling nesting teams. The ideal candidate will have expertise in auditing various tasks, including calls, emails, and chats, while ensuring adherence to the 7 quality parameters. The Process Trainer will be responsible for coaching and mentoring team members, creating effective training materials, and contributing to the continuous improvement of our operational processes.


Job Description

Training Program Development: Design, develop, and update training modules for BPO processes, ensuring alignment with organizational objectives and industry best practices Create engaging and interactive training materials encompassing product knowledge, customer service skills, and adherence to quality parameters. Training Delivery: Conduct training sessions for new hires and existing team members on processes, systems, and soft skills Foster a positive learning environment and facilitate effective knowledge transfer to enhance team performance. Quality Audits: Perform regular audits on calls, emails, and chats, evaluating adherence to established quality parameters Provide constructive feedback to team members and assist in implementing corrective actions for continuous improvement. Nesting Team Management: Manage end-to-end nesting processes, including onboarding new team members and overseeing their transition to full production Ensure that nesting teams are adequately prepared and trained to meet performance expectations.

Provide individual and group coaching sessions to address performance gaps and enhance overall team efficiency Identify training needs through performance analysis and implement targeted coaching strategies. Collaboration: Collaborate with Operations Managers, Team Leads, and Quality Assurance teams to align training initiatives with organizational goals Regularly communicate with stakeholders to understand evolving business requirements and tailor training programs accordingly. Documentation and Reporting: Maintain accurate and up-to-date records of training sessions, performance evaluations, and coaching activities Generate and analyze reports to measure the effectiveness of training programs and identify areas for improvement. Candidate


Criteria Qualification:

Proven experience (5 years) as a Process Trainer in a BPO environment, preferably in customer service roles Strong background in handling nesting teams and conducting end-to-end training programs In-depth knowledge of quality parameters, with the ability to conduct effective audits Excellent coaching and mentoring skills with a focus on improving team performance Proficient in creating and delivering engaging training materials Strong organizational and communication skills. Skills: Effective communication and interpersonal skills Empathy and understanding of individual learning needs Adaptability and flexibility in a dynamic work environment Positive attitude and ability to motivate others Continuous learner with a passion for professional development If you are a dynamic professional with a track record of success in BPO training and possess the mentioned qualifications and skills, we invite you to apply for this exciting opportunity.

  • Process Trainer

    2 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Process Trainer

    2 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Trainer sourcing specialist

    6 days ago

    bangalore, India ProBits Technologies Full time

    Analyse and understand the training needs and identify suitable trainer for the training, Sourcing trainer profiles if required.Coordinate between trainer and customer to set the expectations and schedule the training programCoordinate with internal IT team/customer to setup the lab for training programEnd to End Coordination and Delivery of Training...

  • Trainer sourcing specialist

    6 days ago

    bangalore, India ProBits Technologies Full time

    Analyse and understand the training needs and identify suitable trainer for the training, Sourcing trainer profiles if required. Coordinate between trainer and customer to set the expectations and schedule the training program Coordinate with internal IT team/customer to setup the lab for training program End to End Coordination and Delivery of Training...

  • Communication Trainer

    2 weeks ago

    bangalore, India The Einfach Group Full time

    The Einfach Group (TEG) is a business process simplification company located in Bengaluru. Our mission is to facilitate business transformation and help companies scale by aligning with their growth story. We achieve this through powerful outsourcing expertise, digital tools, technological interventions, and innovative strategies.Role DescriptionThis is a...

  • Communication Trainer

    2 weeks ago

    bangalore, India The Einfach Group Full time

    The Einfach Group (TEG) is a business process simplification company located in Bengaluru. Our mission is to facilitate business transformation and help companies scale by aligning with their growth story. We achieve this through powerful outsourcing expertise, digital tools, technological interventions, and innovative strategies. Role Description This is a...

  • Metallurgy Engineering Trainer

    1 week ago

    bangalore, India Alpine Coach Tree- HVAC Training Full time

    Job Title: Metallurgy Engineering Trainer Duration: 2-Month Contract Location: Karnataka Company: ACTMEP Job Description: ACTMEP is seeking a knowledgeable and experienced Metallurgy Engineering Trainer for a 2-month contract position. The ideal candidate will have a strong background in metallurgical engineering and practical experience in the field....

  • Technical Networking Trainer

    4 weeks ago

    bangalore, India Maintec Technologies Inc. Full time

    Required Good Communication Skills Good Knowledge on Networking and A+ Technology. Have knowledge on hardware / software / network problem diagnosis / resolution Have knowledge on ITIL complete process, Linux & Unix Complete Have knowledge on Windows 10 server, MSO, MS-Outlook configuration Working knowledge of Lotus Domino Servers & Blackberry servers ...

  • Trainer Customer Support

    4 weeks ago

    bangalore, India White Force Full time

    Job Description: Roles & Responsibilities: Conduct new hire and refresher training for various channels of the Cash loans CS teamDesign and implement PKTs for the inhouse team and partner teamsPerform training needs analysis to identify triggers in the performance and find gaps in the processDevelop training content and process documents in line...

  • Digital Marketing Trainer

    1 week ago

    bangalore, India Bangalore institute of Digital Marketing Full time

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.ResponsibilitiesA digital marketing trainer holds several responsibilities to ensure effective learning and skill development among their trainees. Here are some key responsibilities:Curriculum Development : Designing a...

  • Amxl Trainer

    3 weeks ago

    bangalore, India ATSPL - Karnataka - C57 Full time

    We are looking for a trainer who is committed to support our rapidly growing Learning and Development initiatives in AMXL India.An individual who is well versed in learning need identification process, set program strategy and design customized offerings based on the need identified for skill building.Has a good understanding of Learning Management Tools and...

  • Product Trainer

    2 weeks ago

    bangalore, India Zycus Full time

    Product Trainer (GLO04193) Global DeliveryBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the...

  • Product Trainer

    4 days ago

    bangalore, India Zycus Full time

    Product Trainer (GLO04220) Global DeliveryBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the...

  • CX Trainer

    3 weeks ago

    bangalore, India Ethos Full time

    About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.  We leverage deep technology and data science to streamline the life insurance process, making it more...

  • Trainer & Content Development Specialist

    2 weeks ago

    bangalore, India Practo Full time

    Job Description : Sales Trainer and Content Development Specialist Position Overview: We are seeking a dynamic and experienced individual to join our team as a Sales Trainer and Content Development Specialist. The ideal candidate will be responsible for designing, developing, and delivering effective sales training programs to enhance the skills...

  • Product Trainer

    1 week ago

    bangalore, India Tejas Networks Full time

    About Tejas NetworksTejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products span across carrier-grade...

  • Product Trainer

    1 week ago

    bangalore, India Tejas Networks Full time

    About Tejas Networks Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products span across carrier-grade...

  • Mfg. Tech Trainer

    3 weeks ago

    bangalore, India Cepheid Full time

    As Manufacturing Technical Trainer… Coordinate New Hire Onboarding to provide adequate training on SOP’s, Quality Management Systems including Good Document Practices (GDP). Assist in training and troubleshooting for department’s Learning Management System (LMS): Compliance Wire. Follow relevant procedures to ensure all Training Records and...

  • Process Design

    2 weeks ago

    Bangalore Metropolitan Area, India Curefit - house of cult Full time

    Role Details:This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our fitness centers involving our members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective...

  • Functional Trainer

    3 weeks ago

    bangalore, India Skill Ventory Full time

    Roles and Responsibilities Job Title : Functional Trainer (Retail lending experience in HL/LAP product would be essential)Duties and Responsibilities: Preparation of Training content such as presentations, Training Videos, Product / AppDemos, Hands-on Assessments ( PPT, Video, Word documents ) Deliver high quality training (Online/offline) that follows...