Trainer Customer Support

2 months ago


bangalore, India White Force Full time

Job Description:

Roles & Responsibilities: Conduct new hire and refresher training for various channels of the Cash loans CS teamDesign and implement PKTs for the inhouse team and partner teamsPerform training needs analysis to identify triggers in the performance and find gaps in the processDevelop training content and process documents in line with product, policy, and other stakeholders within the organizationImplement and manage the step-up programEmpower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by coordinating with various stakeholders within the organizationAct as a process expert for first loans, repeat loans, and balance transfer loans covering all products of the organizationConduct process training for external partners such as Online Aggregators, Digital MarketingWork closely and coordinate with all the departments to drive improvement and innovation in the processJob RequirementsShould have 2-3 years of experience as a Trainer preferably in chat process and Inbound processKnowledge about Finance Industry and Personal Loans will be an added advantageShould be GraduateAbility to work well under pressure in a dynamic environmentStrong ability to guide individuals toward goal achievement using sales, negotiation, teamwork, and motivationExcellent communication - English, Hindi, and regional language will be added advantage


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