Product Trainer
4 weeks ago
About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.
• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-
Pacific
• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
Sales @ LeadSquared
At LeadSquared, we love fearless Sales Rainmakers. “Hustle, Work, Repeat” is something we live by in sales. Your success is directly proportional to the responsibility you hold. If you are curious to learn about the business, thrive to be better every single day, have a scaling attitude in your DNA, have the zeal to drive your team to success and love enjoying the exciting perks that come along, we look forward to onboarding you. What better way to earn?
Role:
The LeadSquared Product Trainer is an experienced professional who delivers high-quality and impact learning experiences to LeadSquared's customers, partners, and team members.
The Product Trainer will educate customers, partners, and employees on LeadSquared's products, offerings, in-depth product knowledge and best practices through instructor-led sessions both virtually and in person.
The role requires the individual to ingest new product offerings, become proficient with their use and basic implementation, and educate the Implementation team on how to customize, implement and configure the applications as per customer's use cases.
This role is responsible for supporting the self-learning environments for all courses across the LeadSquared products.
Keys to success in this role include unwavering focus on customer satisfaction, dedication to helping a team succeed, and cross-organizational collaboration. This role is part of the LeadSquared Training team and will report to the Product Training Head.
Responsibilities:
Maintain and continuously improve expertise – Be a go-to expert for all LeadSquared technologies and integrations. The Product Trainer would be knowledgeable on integrating all offerings successfully with one another, much like a potential customer might require. Update knowledge and skills as new products release and new use cases are applied in the customer landscape.
Deliver high-quality experiences to a variety of customers. Responsible for the overall quality of course deliveries, and customer experiences before and after classroom activities. Assist management in improving classroom processes to drive consistency across trainers and global regions.
Cross-organization collaboration – Work with cross-organization business partners in curriculum development to improve course material and learning paths based on feedback from the classroom. Communicate customer insights to account teams. Work with Professional Services and other Customer Success teams to ensure the customer receives coordinated efforts and seamless project execution. Cultivate relationships with internal and external stakeholders
What we are looking for:
2-5 years of experience in delivering SaaS product training (virtual and/or classroom sessions).
Demonstrated ability to promote technical skills development in team members.
Fluent communication skills in English and public speaking.
Experience using recording and presentation tools.
Capable of working independently and collaboratively.
Experience in the training sales team, pre-sales in a software company
Experience in working or managing LMS
Experience delivering instructor-led training in virtual and physical classroom environments.
Good hold on understanding API integration, Webhooks, Java Script.
Experience is designing the program or course
Good hold on Excel is must
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