Citrix Operations Manager
3 weeks ago
Over all 9+ years' Experience in IT Infrastructure and last assignment /RIM support (pref. Domestic).
4+ Experience in supporting Virtualization (primarily Citrix, and other like VMWare, MS). Exposure to both Desktop and Server virtualization.
Job Description
Over all 8+ years' Experience in IT Infrastructure and last assignment /RIM support (pref. Domestic).
4+ Experience in supporting Virtualization (primarily Citrix, and other like VMWare, MS).
Experience on both Desktop and Server virtualization.
Ability to work with Domestic Clients for escalation/reviews. This is with Sr Management of client IT.
Experience is NOC monitoring tools.
Managed the operations of team of L1, L2 and L3/SME support for RIM.
Experience in Virtualization of VMware and Citrix based environment
Should be able to establish and run good operations and governance practices.
ITIL Aware (specialization around Incident /Problem /Change Management)
Able to work with the SMEs to drive major incidents and work towards RCA.
Good team player and able to manage and mentor team
Work on team skill enhancement and training need identification.
Manage SLA and Availability of Services
Develop KRA and productivity matrix for team and measure it
Should have lead team of SMEs /L3/Ops Team leads for minimum 30 + resources
Qualifications
Bachelor Degree in Computer Science or Electronic Engineering/ Any UG
Secondary Skills :
Excellent communication skills, ability to execute Pre-Sales activities, perform technical presentations.
Proof of concepts and demos for customers.
Good documentation skills
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