E-Relationship Manager

3 weeks ago

Bhubaneswar, India Icici Bank Limited Full time
e-Relationship Manager

About the role:
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products. this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping Net Promoter Score at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans.

Key Responsibilities:
• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
• Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross selling and Up selling of products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
• Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
• Ensure coverage of customer base in accordance with business plans
• Expand base of new customers through referrals from existing customers

Qualification and Experience required
• Sales and Relationship experience from any industry
• MBA with 0-3 years
• Graduate with 3-8 years

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