Sr Operations Manager
3 weeks ago
CSM Technologies is looking for candidates having relevant experience in Operations Management, Project / Delivery Management, Contract Management, People & Stakeholder Management can apply. Candidates, good at building strong relationships with clients as well as internal cross-functional teams will be preferable.
Experience: 10 -12 years
Qualification: BE / B.Tech / MBA / PGDM / MCA
Job Profile
- To review new deal commercials/contracts with the organization’s operational parameters targets in mind.
- To monitor contract deliverables and ensure contractual obligations are met.
- To manage subcontractors/vendors including their agreements and payments.
- To manage cross-functional dependencies, identify risks and create action plans.
- To do milestone review - tracks key milestones, and reports project progress against key milestones.
- To forecast billing month on month.
- To develop and build relationships with customers to set and manage customer expectations.
- To understand customer strategic needs and align the delivery teams to achieve them.
- To escalate and resolve program issues if required.
- To create dashboards and reporting structures for management
Candidate Profile
- Excellent communication, interpersonal & presentation skills.
- Prior experience working in the area of project management/delivery management is a must.
- Good at building strong relationships with clients as well as internal cross-functional teams
- Good at providing resolution to client queries while ensuring clear and transparent communication
- Good People Management skills
- Excellent analytical skills and ability to derive business intelligence from historical data.
- Generate ideas to improve tools & processes
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