Inside Sales Specialist
3 weeks ago
Inside Sales Specialists (ISS)
to join our team, where innovation meets opportunity. The ISS will play a critical role in growing our multi-vendor marketplace ( www.trendzexhibitions.com & www.vegandistrict.in ) by engaging with potential sellers across the country and assisting them in registering on the platform. This position involves proactive communication using various tools and platforms to build relationships, drive seller onboarding, and ensure a seamless registration experience.
Key Responsibilities:
·
Seller Engagement:
Make outbound calls and receive inbound inquiries from interested sellers across India.
Respond promptly to queries via phone, WhatsApp, email, or other communication channels.
·
Onboarding Process:
Guide potential sellers through the platform's registration process, providing clear instructions and support.
Conduct online guided sessions using tools like Zoom, Google Meet, or AnyDesk to assist sellers in completing their registration.
·
Relationship Building:
Build and maintain strong relationships with sellers, ensuring they feel supported throughout the onboarding process.
Understand sellers' needs and provide personalised solutions to ensure successful registration.
·
Follow-ups and Conversion:
Consistently follow up with leads to convert inquiries into registrations.
Maintain a high conversion rate by addressing sellers' concerns and ensuring satisfaction.
·
Communication and Documentation:
Maintain accurate records of seller interactions, progress, and feedback using CRM tools or spreadsheets.
Collaborate with other departments to resolve seller issues or escalate concerns when necessary.
·
Market Insights:
Gather and report seller feedback to identify trends, challenges, and areas for improvement in the registration process.
Contribute to the development of strategies to attract and onboard more sellers effectively.
Qualifications:
·
Education:
Graduate in any discipline.
·
Skills:
Strong verbal and written communication skills in
English and
Hindi .
Proficient in using communication tools like WhatsApp, Email, Zoom, Google Meet, and AnyDesk.
Familiarity with CRM tools, MS Excel/Spreadsheets, and online communication platforms.
Ability to build rapport, handle objections, and drive successful conversions.
·
Experience:
Prior experience in inside sales, tele-calling, or customer relationship management is preferred.
Knowledge of multi-vendor marketplaces or e-commerce platforms is an added advantage.
·
Personal Attributes:
Self-motivated, goal-oriented, and proactive.
Excellent interpersonal and relationship-building skills.
Strong problem-solving abilities and a customer-centric mindset.
What We Offer:
Competitive salary with performance-based incentives.
Opportunity to be part of a growing marketplace shaping the future of e-commerce.
Comprehensive training and continuous learning opportunities.
A collaborative and dynamic work environment.
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