Technical Support Specialist
4 days ago
About the Company - We are looking for a Senior Support Executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers with our services. Senior Support Executive responsibilities include handling technical support associates and being familiar with using remote desktop connections to provide immediate support. You will use email, chat, and call to give clients quick answers to product-related queries. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If you're naturally a helper, enjoy assisting people with software queries, and are able to explain technical details simply, we'd like to e-meet you. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical and non-technical queries. Responsibilities Working in the team of Technical Support Associates and performing well. Research and identify solutions to software queries. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical/non-technical query. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate solutions. Ensure all issues are properly logged. Prioritize and manage several open queries at one time. Prepare accurate and timely reports for yourself and team. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients. Qualifications 1-2 years of proven experience in the field of technical support. Ability to diagnose and troubleshoot basic technical queries. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. Understanding of how API works. Good to have basic accounting knowledge. Benefits Flexible Work hours. Flat Organisation Structure. Contribute to the growth of the product. Health and Skill Development benefits.
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Technical Support Specialist
3 weeks ago
Indore, Madhya Pradesh, India Walkover Full timeAbout the Company - We are seeking a Senior Support Executive to provide enterprise-level assistance to our customers. This role involves diagnosing and troubleshooting software problems, as well as helping clients with our services. Key Responsibilities Collaborate effectively within the Technical Support team. Research and identify solutions to...
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Technical Support Specialist
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Indore, Madhya Pradesh, India Teleperformance Global Services Private Limited Full timeAre you passionate about delivering exceptional customer service? Do you have a strong technical background and excellent communication skills? We are looking for a highly skilled Client Service Representative to join our team at Teleperformance Global Services Private Limited.In this role, you will be responsible for handling customer inquiries, resolving...
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Senior Application Support Specialist
2 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionStart your IT career with usorYour IT Future, DeliveredSenior Application Support SpecialistOpen to allPAN India candidates.With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and...
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Technical Support Expertise Facilitator
4 days ago
Indore, Madhya Pradesh, India Walkover Full timeAbout Walkover - We are seeking a seasoned Technical Support Specialist to deliver exceptional enterprise-level assistance to our customers.The ideal candidate will possess the ability to diagnose and troubleshoot software problems, providing timely and accurate solutions to technical and non-technical queries.Key ResponsibilitiesCollaborate with a team of...
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IT Support Specialist
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Indore, Madhya Pradesh, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Senior Application Support specialist
2 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionStart your IT career with usSenior Application Support specialistWith a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can...
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Technical Support Specialist
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Indore, Madhya Pradesh, India Impact Hr And Km Solutions Full time**About the Role:**We are looking for a talented Customer Support Executive to be part of our team at Impact Hr And Km Solutions in India.This position is suitable for fresh graduates or entry-level professionals who are enthusiastic about providing world-class customer service and eager to build their careers in a vibrant organization.Key...
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Support Specialist
4 weeks ago
Indore, Madhya Pradesh, India myGwork Full timeThis job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Support Specialist Job LocationsIN-IndorePosted Date5 days ago(20/02/2025 04:46)Job ID2025-4642# of Openings1Banding1 Job PurposeWe are seeking a Third Party Vendor Support...
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Senior Application Support Specialist
4 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeAbout Us{company} is a global leader in logistics, with a team of 5800 IT professionals working together to innovate and create sustainable digital solutions.Job DescriptionWe are seeking a Senior Application Support Specialist to join our team. As a key member of our EXP PUD & Clearance team, you will provide second/third level day-to-day operation support...
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Support Experience Specialist
1 day ago
Indore, Madhya Pradesh, India NetRTech Solutions LLP Full timeWe are seeking a highly skilled Support Experience Specialist to join our team at NetRTech Solutions LLP. In this role, you will be responsible for providing top-notch customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Your primary responsibilities will include addressing customer inquiries and concerns, resolving...
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Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionYour IT Future, Delivered.Principal Application Support Specialist (SAP BASIS)Open to allPAN India candidates.With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries...
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Support Specialist
4 weeks ago
Indore, Madhya Pradesh, India myGwork Full timeThis job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Support SpecialistJob LocationsIN-IndorePosted Date4 days ago(20/02/2025 04:46)Job ID2025-4642# of Openings1Banding1Job...
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Support Specialist
3 weeks ago
Indore, Madhya Pradesh, India myGwork Full timeThis job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Support SpecialistJob LocationsIN-IndorePosted Date1 week ago(20/02/2025 04:46)Job ID2025-4642# of Openings1Banding1Job...
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Support Specialist
3 weeks ago
Indore, Madhya Pradesh, India myGwork Full timeThis job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Support SpecialistJob LocationsIN-IndorePosted Date7 days ago(20/02/2025 04:46)Job ID2025-4642# of Openings1Banding1Job...
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Senior System Support Specialist
2 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionYour IT Future, Delivered.Senior System Support SpecialistOpen to allPAN India candidateswilling to join us in ouroffice in Indore.With a global team of 5800+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global...
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System Support Specialist
2 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionYour IT Future, Delivered.System Support SpecialistOpen to allPAN India candidates.With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of...
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Support Specialist
4 weeks ago
Indore, Madhya Pradesh, India RWS Full timeJob PurposeWe are seeking a Third Party Vendor Support Specialist to provide direct support to third-party vendors manage escalations and ensure effective communication and issue resolution The role involves detailed follow-up on vendor issues participation in troubleshooting calls and assisting in project testing steps About RWS Technology Services...
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Principal System Support Specialist
3 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionYour IT Future, Delivered.Principal System Support SystemOpen to candidates PAN India.With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of...
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Senior System Support Specialist
2 weeks ago
Indore, Madhya Pradesh, India DHL Aero Expreso Full timeJob DescriptionYour IT Future, Delivered.Senior System Support SpecialistOpen to allPAN India candidates.With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all...
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Technical Support Engineer
14 hours ago
Indore, Madhya Pradesh, India ClearTrail Technologies Full timeQualifications : Job Title : Technical Support Engineer. Experience : 2-5 years. Location : Indore. Education : BE (IT/Computers)/MCA. About the Job :- You will be serving as the first point of contact for customers looking for technical assistance onsite.- You will be performing remote troubleshooting through diagnostic techniques, logs analysis and...