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Technical Support Specialist

1 week ago

Indore, Madhya Pradesh, India Teleperformance Global Services Private Limited Full time

Are you passionate about delivering exceptional customer service? Do you have a strong technical background and excellent communication skills? We are looking for a highly skilled Client Service Representative to join our team at Teleperformance Global Services Private Limited.

In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will also collaborate with other departments to ensure customer satisfaction and service quality.

The responsibilities of this role include:

  • Handling and resolving customer queries and complaints via phone, email, and chat in a timely and professional manner.
  • Providing in-depth product information and troubleshooting support to customers.
  • Documenting and tracking customer interactions and feedback in the company's CRM system.
  • Collaborating with other departments to ensure customer satisfaction and service quality.

To be successful in this role, you should possess:

  • A Bachelor's degree in any discipline or equivalent experience.
  • 1-5 years of experience in customer service or support roles, preferably in a BPO or IT environment.
  • Strong verbal and written communication skills in English and local languages.
  • Proficiency in using CRM software, ticketing systems, and Microsoft Office Suite (Excel, Word, etc.).
  • Ability to troubleshoot technical issues and provide effective solutions.