Support Specialist

4 weeks ago

Indore, Madhya Pradesh, India myGwork Full time

This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Support SpecialistJob LocationsIN-IndorePosted Date4 days ago(20/02/2025 04:46)Job ID2025-4642# of Openings1Banding1Job Purpose

We are seeking a Third Party Vendor Support Specialist to provide direct support to third-party vendors, manage escalations, and ensure effective communication and issue resolution. The role involves detailed follow-up on vendor issues, participation in troubleshooting calls, and assisting in project testing steps.

About RWS Technology Services - India 

RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies.

How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process - all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization.

Why choose RWS? - Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices.

Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients.

Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth.

Job Overview

Key Responsibilities

  • Provide direct support to third-party vendors and instruct them on fixing system access issues.
  • Receive escalations from third-party vendors and delegate them to the appropriate team for resolution.
  • Collect and update accurate data on third-party vendor activities to share with clients for analysis and feedback.
  • Follow up on issues raised by third-party vendors, keep vendors updated on the current status, and ensure timely resolution.
  • Assist and advise on communications between clients and third-party vendors.
  • Participate in videoconference calls with clients and third-party vendors for troubleshooting and planning actions for major issues.
  • Creation of Testing Primary Data and executing User Acceptance Testing steps in projects involving third-party vendors.

Skills & Experience

Technical Knowledge:

  • Understanding of system access and troubleshooting.
  • Background in infrastructure (VPN, Data Center migrations, Site-to-Site VPN setups, networking).

Communication Tools:

    • Proficiency in using videoconferencing and chat tools for communication and troubleshooting.
    • Ability to document processes clearly and ensure they are available for everyone.
    • Capability to manage multiple conversations via different channels simultaneously.
Life at RWS

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as One RWS.

For further information, please visit: RWS  

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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