Customer Relationship Management Lead

4 weeks ago

Bengaluru, Karnataka, India Prosperr Full time
Role Overview: As CRM Channel Lead at Prosperr.io, you will own and orchestrate the end-to-end user journey via CRM platforms like Mo Engage and Clever Tap.

This includes strategic design and hands-on execution of lifecycle programs that drive:- B2 B (FBP): Activation, monthly usage, benefit utilization, and cross-sell of Super Saver subscriptions to employee base - B2 C (Super Saver): Onboarding, product discovery, engagement, retention, and referrals across all subscription tiers (Basic, Advanced, Premium, Elite)You will collaborate with product, brand, engineering, and data teams to personalize and optimize user journeys across lifecycle stages. Key Responsibilities: For B2 B (FBP): Activation: Design and deploy employer-level onboarding flows for employees post payroll upload Frequency: Build nudges and product communication to ensure monthly usage of reimbursements Utilization: Increase % of employees using 70% of their FBP bucket via contextual nudges B2 B2 C Cross-Sell: Segment high-potential employee cohorts to promote B2 C Super Saver Plans via CRM workflows Employer Success Journey: Trigger milestone-based communication to HR/payroll teams showing adoption, compliance insights, and savings ‍ For B2 C (Super Saver Plan): Onboarding Journeys: Implement 0–7 day flows for new users to ensure first tax upload, plan match, and ITR filing intent Product Discovery: Promote use of features like Tax Optimizer, Advance Tax planning, Salary Restructuring Engagement: Personalized nudges for quarterly tax milestones, expert session bookings, document upload, renewal Retention: Build NPS-linked renewal journeys; reactivation of dormant users via behavior-based triggers Referrals: Create automated post-benefit drip for high-NPS users; reward tracking; Whats App referral flows KPIs / Metrics of Success: Leading Indicators and Lagging Indicators will be tracked across Activation, Utilization, Conversion, Engagement, Retention and Referral.

  • Customer Relationship Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeCRM Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Opportunity: We are seeking a detail-oriented and proactive CRM professional to manage client relationships, update CRM databases, and ensure smooth communication between clients and internal teams.Key Responsibilities:Lead Management:Evaluate positive responses and share relevant leads/queries with respective clients.Track, update, and follow up on...

  • Customer Relationship Manager

    22 hours ago

    Bengaluru, Karnataka, India beBeeCRM Full time ₹ 9,00,000 - ₹ 12,00,000

    Overview:">Seeking a skilled CRM professional to manage client relationships, update databases, and facilitate seamless communication.">Lead Management">">Identify, track, and convert leads into opportunities.">Evaluate positive responses and share relevant information with clients.">">Client Communication">">Manage professional email correspondence with...

  • Relationship Management Lead

    4 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionWe are seeking an experienced Team Lead to oversee a group of Relationship Managers and drive business growth.The successful candidate will be responsible for guiding and mentoring team members, ensuring they meet organizational goals, and delivering exceptional customer experiences.This role requires strong leadership skills, excellent...

  • Customer Relationship Manager

    7 days ago

    Bengaluru, Karnataka, India beBeeCustomerRelationship Full time ₹ 12,00,000 - ₹ 20,00,000

    Manage Customer Relationships and Drive Revenue GrowthAbout the Role:This is a challenging opportunity to manage and grow existing customer relationships, identifying opportunities for upselling, cross-selling, and deepening engagement.Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term...

  • Relationship Manager

    2 days ago

    Bengaluru, Karnataka, India Bajaj Finserv Asset Management Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBajaj Finserv Asset Management Limited, a wholly-owned subsidiary of Bajaj Finserv Limited, offers a range of investment solutions designed to grow your wealth over the long term. Backed by the trust of millions of happy customers and a highly experienced management team, we aim to address the evolving investment needs by delivering...

  • Customer Relationship Manager

    6 days ago

    Bengaluru, Karnataka, India beBeeCUSTOMER Full time ₹ 20,00,000 - ₹ 25,00,000

    Job TitleA global leader in strategic response management software is seeking a Customer Success Manager to play a crucial role in building relationships with customers, promoting software adoption, addressing customer issues, identifying new business opportunities, and negotiating terms for professional services.About the RoleThe Customer Success Manager...

  • Customer Relationship Officer

    7 hours ago

    Bengaluru, Karnataka, India Enlist Management Consultants Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Responsibilities:1.Need to make reminder calls to the existing customers2.Informing them about their due/over due payments2.Respond to the customers queries 3.Maintaining customers payment records4.Responsible for collecting payment. Required Candidate profileCustomer relationship officer Education: 10th/ 12th /GraduateExperience: Fresher/...

  • Relationship Manager

    4 weeks ago

    Bengaluru, Karnataka, India Nobroker Full time

    Job Title Relationship Manager ExecutiveSpecific ResponsibilitiesActing as relationship manager for the Paid customers of NoBroker Building sustainable relationships and trust with customer accounts through open and interactive communication Identifying and assessing customers needs Servicing customer in finding the right tenant house as per the...

  • Customer Relationship Manager

    2 days ago

    Bengaluru, Karnataka, India Homzinterio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Relationship Manager.The role involves ensuring superior customer satisfaction, project coordination, and efficient team collaboration to deliver quality interior design services.ResponsibilitiesExpertise in project coordination, ensuring seamless execution from design to deliveryStrong ability to collaborate effectively with team...

  • Customer Relationship Manager

    17 hours ago

    Bengaluru, Karnataka, India beBeeRelationships Full time ₹ 8,00,000 - ₹ 12,00,000

    Guest Relations Executive Job OpportunityWe are seeking a highly skilled Guest Relations professional to join our organization in Bengaluru. As a key member of our staff, you will be responsible for managing guest relations, ensuring high levels of customer service, handling receptionist duties, and supporting sales initiatives.About the RoleWelcome guests...