Team Leader

2 days ago


navi mumbai, India Melda HR Services Full time

Opening is for a Leading Non Banking Financial Services in India

The Role

Key Responsibilities

  • On-the-job Product Training of new joinees
  • Maintain MIS for Allocated Pool
  • Tracking Callers productivity
  • Inspire/motivate callers to achieve targets
  • Sending Pick-up files to FPRs
  • Co-ordinate with product field FPRs
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers
  • Performance review of callers on daily weekly monthly basis
  • Plan for absenteeism in the team and ensure smooth work flow
  • Liaise between different departments



Ideal Profile

  • Graduation (Any Stream)
  • Good communication skills
  • Knowledge of Ms Excel
  • Orientation towards working with people
  • Management skills in terms of maintaining people and work
  • Good Leadership skills
  • Knowledge of collections process, specifically domestic collections
  • Passionate towards achieving targets

What's on Offer?

  • Join a market leader within Retail Banking
  • Leadership Role
  • Opportunity within a company with a solid track record of performance

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