Customer Relationship Management Specialist

2 days ago

Gurugram, India Jugteshwar Hospitality & Services Pvt Ltd Full time

About the Role

You will be the linchpin in managing and nurturing client relationships. Through strategic use of CRM tools, data-driven insights, and thoughtful customer engagement, you'll help build loyalty and trust among our customers.

Key Responsibilities

  • Implement and maintain CRM workflows tailored to Jugteshwar's customer touchpoints.
  • Segment customers effectively and design engagement strategies (e.g., newsletters, offers, and surveys).
  • Analyze CRM data to track trends, response rates, and satisfaction metrics.
  • Coordinate with marketing, operations, and support teams for customer-centric initiatives.
  • Respond proactively to customer feedback and escalate issues as needed.
  • Provide regular CRM performance reports and insights to leadership.

Skills & Qualifications

  • Bachelor's degree in business, hospitality, marketing, or a related field.
  • 1–3 years of experience in CRM, preferably in travel, hospitality, or services.
  • Hands-on with CRM platforms (Salesforce, Zoho, HubSpot, or similar).
  • Strong analytical, communication, and organizational skills.
  • Customer-oriented mindset with attention to detail.
  • (Optional but beneficial) CRM certification or SQL / basic data skills.

  • Customer Relationship Management Manager

    2 days ago

    Gurugram, India Landszo Ventures Private Limited Full time

    Company Description We are a fast-growing real estate proptech startup based in Gurgaon, working on transforming how people discover and invest in properties. Our platform focuses on delivering transparent insights, trusted listings, and innovative property solutions. Role Description This is a full-time role for a Sales and Marketing Specialist. I'm looking...

  • Customer Relationship Officer

    2 weeks ago

    Gurugram, Haryana, India AK Global Management Services Full time

    **Role: - Customer Relationship Officer (CRO)** **Location: - Sector 49, Gurgaon** **Job Summary**: We are looking for a Customer Relationship Officer to build and maintain strong relationships with our clients by providing excellent service and support. The CRO will serve as a key point of contact, addressing customer queries, ensuring satisfaction, and...

  • Customer Relationship Manager

    2 days ago

    Gurugram, India eTalenthire Full time

    Job Title: Customer Relationship Manager (Female) Location: GurgaonExperience: Minimum 2+ yearsGender Preference: Female candidates onlyLanguage Requirement: Fluent in English (spoken & written) Job Description: We are looking for a Customer Relationship Manager (Female) with excellent communication skills and a strong ability to build and maintain...

  • Customer Relationship Management Specialist

    2 days ago

    Gurugram, India Optus Housing Full time

    Job Description – CRM Executive (Real Estate) Company:Optus Housing Location:Gurgaon (On-site) Position:CRM Executive – After Sales About the Role Optus Housing is looking for an experiencedCRM Executivewith a strong background in real estate customer relationship management. The ideal candidate will handle after-sales services, payment tracking, and...

  • Customer Relationship Manager

    2 days ago

    Gurugram, India Meena Bazaar Full time

    Job Title:Customer Relationship Manager (CRM) Company:Meena Bazaar Location:Gurugram Job Type:Full time About Meena Bazaar: Meena Bazaar is one of India's most iconic ethnic wear brands with a legacy of over 50 years. We are renowned for our premium sarees, suits, lehengas, kurtis, gowns, and other ethnic wear collections. With multiple stores across India...

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India Nowara Realty Full time

    Role Description This is a full-time on-site role located in Gurgaon for a Customer Relationship Management Executive. The CRM Executive will be responsible for managing customer relationships, improving customer retention, handling customer inquiries and concerns, and enhancing customer experience. Daily tasks include engaging with clients to understand...

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India AirBrick Full time

    Job Title: CRM Executive Industry: Interior Design / Fit-Out Experience: 1+ Years Location: Gurgaon – Sector 61 Job Type: Full-Time Job Summary: We are looking for a proactive and customer-focusedCRM Executiveto manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate will have at least 1 year of...

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India Fitclub Full time

    Job Title:Customer Relationship Management (CRM) Executive Location:Gurgaon Company:Bellator – FitClub About Us: Bellator – FitClub is a premium fitness brand committed to providing exceptional customer experiences and innovative fitness solutions. We focus on building strong client relationships, delivering high-quality service, and ensuring member...

  • Customer Relationship Executive

    7 days ago

    Sohna, Gurugram, Haryana, India AK Global Management Services Full time

    **Job Title**: Customer Relationship Executive (CRE) **Location**: Sector 49, Gurgaon **Job Type**: Full time, permanent **Job Summary**: **Key Responsibilities**: - Serve as the primary liaison between the company and assigned clients. - Build and maintain strong, long-lasting client relationships through regular communication and personalized support. -...

  • Relationship Manager

    2 days ago

    Gurugram, India HomeLane Full time

    Company Description At HomeLane, we believe making a house a home should be exciting and stress-free. We keep things simple, clear, and predictable for our customers. We promise to complete projects on time, be transparent with no hidden costs, and provide a 10-year warranty on our services. Our goal is to make setting up your home a joyful and easy...