Customer Relationship Management Specialist

2 days ago

Gurugram, India Optus Housing Full time

Job Description – CRM Executive (Real Estate)

Company:
Optus Housing

Location:
Gurgaon (On-site)

Position:
CRM Executive – After Sales

About the Role

Optus Housing is looking for an experienced
CRM Executive
with a strong background in real estate customer relationship management. The ideal candidate will handle after-sales services, payment tracking, and ensure excellent customer experience through effective CRM tools.

Key Responsibilities

  • Manage customer database and maintain accurate records.
  • Handle after-sales support including client queries, complaints, and service requests.
  • Track and update payment status (received/pending).
  • Generate and analyze reports on customer interactions and service performance.
  • Coordinate with sales, accounts, and service teams for smooth operations.
  • Ensure high levels of customer satisfaction and retention.

Requirements

  • Graduate/Postgraduate with
    4–5 years of proven experience in CRM (real estate preferred)
    .
  • Strong knowledge of CRM software (Salesforce, Zoho, HubSpot, or similar).
  • Excellent communication & interpersonal skills.
  • Ability to multitask and manage client relationships effectively.
  • Strong problem-solving and customer service orientation.

Why Join Us?

  • Opportunity to work with a leading real estate brand in Gurgaon.
  • Direct client interaction and end-to-end CRM ownership.
  • Competitive salary with growth opportunities.


How to Apply:

Send your CV to
or

Call
to get immediately shortlisted.

Would you like me to also create a
short version (3–4 lines)
of this JD for quick posting on
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?

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