Corporate & Customer Success Specialist

3 weeks ago

Gurugram, India The Travel House Ltd Full time

Role Overview:

We are seeking a highly motivated and dynamic
Corporate & Customer Success Specialist
to join our team. This role offers a unique opportunity to work closely with our clients while contributing to business growth within a designated region.

As a Corporate & Customer Success Specialist, you will serve as a vital point of contact for our clients, ensuring they derive maximum value from our solutions. You will be responsible for fostering strong relationships, maintaining customer satisfaction, and identifying opportunities for expansion within existing accounts.

Key Responsibilities:

  • Act as the primary point of contact for clients in the UK, ensuring service fulfilment and customer satisfaction.
  • Conduct research for clients to secure the best deals.
  • Process E-tickets and travel documentation
  • Provide advice and guidance on available options, including passport requirements, online check-in, baggage info, etc.
  • Manage exchanges, cancellations, and refunds flawlessly.
  • Possess a detailed understanding of airfares and ticketing rules.
  • Build and nurture strong client relationships by understanding their needs, challenges, and goals.
  • Handle Corporate inquiries and reservations, ensuring professional responses, arranging and confirming bookings, and building traveler profiles to meet their needs.
  • Proactively monitor client health and engagement metrics to enhance user experience and product adoption.
  • Investigate and resolve customer issues with diligence, ensuring timely and effective resolution.
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless customer experience.
  • Work closely with the Sales team to transition qualified leads into long-term clients, ensuring continuity and satisfaction post-sale.

Requirements:

  • Air Travel industry experience is MANDATORY and NON-NEGOTIABLE.
    This is a strict prerequisite for consideration. Applications lacking this experience will not be reviewed.
  • High proficiency in Amadeus GDS system -
    MANDATORY and NON-NEGOTIABLE
  • Minimum of
    3+ years
    in a Customer-Facing role within the Air Travel industry.
  • Graduate in a relevant field with
    exceptional communication skills
    — both verbal and written.

Skills:

  • In-depth understanding of customer success strategies and best practices.
  • Proven ability to manage client relationships with professionalism and empathy.
  • Commitment to addressing customer queries with accuracy and timeliness.

Attributes:

  • Ability to work independently as well as collaboratively within a remote, cross-functional team.
  • Strong critical thinking and problem-solving skills.
  • Energetic, self-motivated, and driven by results, with a passion for customer satisfaction and growth.

Salary Range strictly up to ₹4.8 LPA.

  • If you meet the above criteria and are passionate about creating exceptional customer experiences in the AIR TRAVEL Industry, we'd love to hear from you.

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