Customer Success Executive

3 weeks ago

Gurugram, India Ginni Systems Limited Full time

Job Description

Role: Customer Success Executive

Company Overview:

EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation.

Responsibilities:

  • Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG.
  • Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions.
  • Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions.
  • Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution.
  • Provide training, guidance, and best practices to customers to help them maximize the value of EMG software..
  • Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales.
  • Prior knowledge of the GST Compliance and familiarity with GST software solutions will be preferred.
  • Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations.
  • Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset.
  • Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success.
  • Ability to multitask, prioritize, and manage multiple customer accounts simultaneously.
  • Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
  • Collaborative team player with strong cross-functional coordination skills.
  • Passion for delivering outstanding customer experiences and driving customer satisfaction.

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