Customer Success Executive

1 day ago

Gurugram, India Ginni Systems Limited Full time

Job Description

Role: Customer Success Executive

Company Overview:

EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation.

Responsibilities:

  • Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG.
  • Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions.
  • Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions.
  • Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution.
  • Provide training, guidance, and best practices to customers to help them maximize the value of EMG software..
  • Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales.
  • Prior knowledge of the GST Compliance and familiarity with GST software solutions will be preferred.
  • Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations.
  • Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset.
  • Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success.
  • Ability to multitask, prioritize, and manage multiple customer accounts simultaneously.
  • Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.
  • Collaborative team player with strong cross-functional coordination skills.
  • Passion for delivering outstanding customer experiences and driving customer satisfaction.

  • Customer Success Executive

    1 week ago

    Gurugram, Haryana, India Ginni Systems Ltd. Full time

    **Role: Customer Success Executive** **Company Overview**: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys, SAP, Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India MyWays Full time

    Location: Gurgaon Role: Customer Success Executive Experience: 2 years Industry Experience: IT Industry, Saas, Software Development **Job Types**: Full-time, Permanent Schedule: - Monday to Friday **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Customer Success Executive

    24 hours ago

    Gurugram, Haryana, India LetsDressUp Full time

    **Company Name - LetsDressUp** **Location - Gurgaon** **CTC- INR 2.5 LPA - 3.5 LPA** **Job Type: Full-Time** **Working hours - 10 AM to 7 PM** **Preferable Experience**:6 months - 1 year (Freshers can also apply)** **Job Title - Customer Success Executive** **About us**: **LetsDressUp (LDU)** is building the most inclusive fashion company for women of...

  • Customer Success Executive

    6 days ago

    Sohna, Gurugram, Haryana, India DigiRocket Technologies Full time

    **Job Title: Customer Success Executive - Project Management** **Location: On-Site [Sector 49, Gurugram]** **Job Type: Full Time** **Compensation: upto INR 25,000** **Immediate Joiner** **English communication skills is a must** **Key Responsibilities**: - Act as the primary point of contact for customers throughout the project lifecycle, ensuring...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer Success Executive** Eligibility - Graduates / Undergraduates both can apply - Freshers / Experience both can apply Salary - Upto 35k Work From Office Location - Gurgaon **Max Age - 35yrs.** Pay: ₹16,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid sick time - Provident Fund Schedule: - Morning...

  • Customer Success Executive

    6 days ago

    Gurugram, Haryana, India Butterfly Groups Full time

    **Job Title**:Customer Success Executive** **Location**: Gurugram **Experience**:6month-4yr **Department**: Sales / Business Development **Type**:Full-time **Salary**: 25k - 35k **Key** **Responsibilities**: - Conduct 20-30 daily calls to prospective and existing clients - Schedule and deliver product demonstrations via phone and video calls -...

  • Customer Success Executive

    1 week ago

    Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time

    **Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...

  • Customer Success Executive

    2 weeks ago

    Gurugram, Haryana, India Javis Full time

    Javis is looking for Customer Success Executives to join our Customer Success department and help us grow our IT teams that service India & EMEA markets. You will work with our top Enterprise customers on a regular basis to understand their needs and manage their larger digital transformation journey. As part of a highly visible role, you will ensure the...

  • Customer Success Executive

    1 day ago

    Gurugram, India Fotello Full time

    About Fotello Fotello is building the next generation of AI-first creative tools, starting with a lightning-fast photo editing platform purpose-built for real estate media. Backed by a small, elite team from IIT, UBC, UCLA, AWS, and more, we've already launched a profitable product that real estate photographers love—and we're just getting started. With...

  • Customer Success Manager

    1 day ago

    Gurugram, India Unolo Full time

    About Company Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As...