Customer Success Executive

3 weeks ago

Gurugram, India Fotello Full time

About Fotello

Fotello is building the next generation of AI-first creative tools, starting with a lightning-fast photo editing platform purpose-built for real estate media. Backed by a small, elite team from IIT, UBC, UCLA, AWS, and more, we've already launched a profitable product that real estate photographers love—and we're just getting started. With big product launches on the horizon, we're scaling our customer experience to match.

The Role

As Fotello's first Customer Success Executive, you'll shape what world-class customer experience looks like as we scale from 100 to 1,000+ customers. You'll be designing the playbooks, managing relationships, fielding day-to-day support requests, and collecting product insights—all while working directly with the founders and the engineering team.

What You'll Do

Be the first line of support across chat, email, and other channels—every interaction a chance to delight.

Own the customer journey end-to-end: onboarding, activation, training, expansion, and renewals.

Translate customer feedback into actionable insights for the product and engineering teams.

Collaborate with our in-house editing team to ensure all special requests and fixes are delivered quickly and consistently.

Build strong, trust-based relationships with our users—many of whom run growing real estate media companies.

Spot growth opportunities and help customers scale with us.

File bugs, test fixes, and help close the loop between customers and the product team.

What We're Looking For

Clear, confident, and empathetic communication—even under pressure.

Ability to break down technical concepts for non-technical people, and vice versa.

Startup DNA: you move fast, adapt even faster, and figure things out without hand-holding.

Sharp instincts—if a customer's drifting, you notice and take action.

Passion for solving hard problems and supporting creators doing meaningful work.

What Sets You Apart

Maniacal Urgency: You move fast and don't wait for permission.

Relentless Problem Solver: Everything is figureoutable, and you believe it.

Olympian Work Ethic: You go the extra mile—not because you have to, but because you care.

Customer Obsessed: You don't just respond—you anticipate, delight, and follow through.

Zero Ego, All-In Team Player: You care more about the outcome than being right.

Positive Energy: You uplift teams, customers, and yourself with contagious enthusiasm.

Why Join Fotello?

Be an early team member of one of the fastest-growing PropTech startups.

Help shape the playbook for how real estate media companies grow and scale their operations.

Get a front-row seat to product-building in a space that's just beginning to be disrupted.

Work with a small, mission-driven team that truly cares—about users, craft, and each other.

Relocation support to Gurugram

How to Apply

Shoot us your resume along with a short note on why Fotello excites you. Tell us why this role aligns with what you care about. We'd love to hear from you.

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