Customer Success Associate, India

3 weeks ago

Delhi, India AlgoSec Full time

At AlgoSec, what you do matters

Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.

We are hiring a Customer Success Associate for our Scaled Programto join our Customer Success Team.

Our Scaled Program delivers value to customers through a one-to-many approach that leverages defined playbooks, content delivery, and the right level of automation. In this role, you will identify opportunities to implement scalable initiatives that accelerate time-to-value and improve retention—defining critical metrics and triggers for digital customers, and engaging internal teams when additional support is needed.

Reporting to: VP, Global Customer Success Location: Gurugram, India (Hybrid)

Direct employment

Responsibilities:

  • Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
  • Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
  • Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
  • Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
  • Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
  • Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
  • Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.

Requirements:

Requirements:

  • 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
  • Strong written and verbal communication skills
  • Excellent English proficiency
  • Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
  • Customer-focused with a proactive and collaborative approach.
  • Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone.

Advantages:

  • Experience with Salesforce, Gainsight or other Customer Success Platforms.
  • Experience running campaigns, webinars, or other digital engagement initiatives.

Departmant for website:

Sales

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