Customer Success Associate, India

5 hours ago

Delhi, India AlgoSec Full time

At AlgoSec, what you do matters

Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.

We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.

We are hiring a Customer Success Associate for our Scaled Programto join our Customer Success Team.

Our Scaled Program delivers value to customers through a one-to-many approach that leverages defined playbooks, content delivery, and the right level of automation. In this role, you will identify opportunities to implement scalable initiatives that accelerate time-to-value and improve retention—defining critical metrics and triggers for digital customers, and engaging internal teams when additional support is needed.

Reporting to: VP, Global Customer Success Location: Gurugram, India (Hybrid)

Direct employment

Responsibilities:

  • Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
  • Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
  • Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
  • Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
  • Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
  • Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
  • Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.

Requirements:

Requirements:

  • 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
  • Strong written and verbal communication skills
  • Excellent English proficiency
  • Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
  • Customer-focused with a proactive and collaborative approach.
  • Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone.

Advantages:

  • Experience with Salesforce, Gainsight or other Customer Success Platforms.
  • Experience running campaigns, webinars, or other digital engagement initiatives.

Departmant for website:

Sales

  • Customer Success Associate, India

    2 weeks ago

    Delhi, Delhi, India Algosec Full time

    **At AlgoSec, what you do matters!** Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. We are hiring a **Customer Success Associate** for our Scaled Program**to join our Customer Success Team. Our Scaled Program delivers...

  • Customer Success Associate, India

    2 weeks ago

    Delhi, Delhi, India AlgoSec Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At AlgoSec, what you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...

  • Customer Success Associate

    5 days ago

    Delhi, Delhi, India Talenlio Full time

    About We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 250 + professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the fastest growing companies in India. **Location**: Delhi (Near Rajendra...

  • Customer Success Associate

    2 weeks ago

    Delhi, Delhi, India LQ Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Full TimeDelhi, IndiaOrganization NameLegitquest (LQ Global Services Pvt. Ltd.)- #### ExperienceRequired 1 Year to 4 Years- #### Compensation rangeNot Available- #### Location of postingDelhi- #### WebsiteCompany ProfileLegitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating...

  • Customer Success Associate

    5 hours ago

    Delhi, India LQ Global Services Full time

    Full Time Delhi, India Organization Name Legitquest (LQ Global Services Pvt. Ltd.)- #### Experience Required 1 Year to 4 Years- #### Compensation range Not Available- #### Location of posting Delhi- #### Website Company Profile Legitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and...

  • Associate - Customer Success

    5 days ago

    New Delhi, India InstantPay Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Success Associate

    2 weeks ago

    Delhi, Delhi, India MentorBeep Full time

    Job Role**:Customer Success Associate** Location: New Delhi Compensation: 6.5 LPA-7.5 LPA (Including PF and PGDM monthly fees of INR 6,666) Eligibility Criteria: - You should have exceptional spoken and written English communication - You will be doing PGDM along with this job role, this is mandatory and non negotiable **The Job** - Resolving...

  • Customer Success Associate

    2 weeks ago

    Delhi, NCR, India Taxmann Publications Full time US$ 40,000 - US$ 80,000 per year

    We are seeking enthusiastic and driven Customer Success Associate Interns to join our team.This internship offers a unique opportunity to engage with potential customers seeking career guidance, introduce them to our products, and support their onboarding process. Customer Outreach: Make outbound calls to potential customers seeking career guidance,...

  • Customer Success Associate

    1 week ago

    New Delhi, India Threadly Full time

    This is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...

  • Client Success Associates

    5 days ago

    Delhi, Delhi, India Perfect eLearning Full time

    Job Title: CLIENT SUCCESS ASSOCIATES Job location: Delhi About the company: We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 200+ professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the...