Customer Success Engineer

1 week ago

Bengaluru, India WiMate Technology Solutions Private Limited Full time

Experience: 0-1 yrs. (Internship experience preferred)

Please send resume to

Qualification :

BE - EC,CS, BSc -Computer Application and PowerBI

Role Overview:

The Trainee - Customer Success Engineer is responsibe for configuring software modules based on client-specific requirements and providing hands-on support throughout the implementation lifecycle. This role acts as the bridge between the product and the client, ensuring seamless delivery, setup, and adoption of solutions to meet business objectives.

Key Responsibilities:


• Work closely with clients to gather and analyze business requirements.


• Configure and customize software modules to align with client specifications.


• Conduct system testing and validation to ensure quality and accuracy.


• Provide end-user training and post-implementation support.


• Troubleshoot issues and coordinate with internal teams for timely resolution.


• Maintain clear documentation of configuration, workflows, and support activities.


• Participate in client meetings, kick-off calls, and review sessions as needed.


• Support change management and help clients adopt the new system effectively.


• Stay updated on product features and enhancements to better serve clients.

Requirements:


• Bachelor's degree in computer science, Information Systems, Engineering, or a related field.


• Strong understanding of software configuration and business process mapping.


• Excellent communication and interpersonal skills.


• Problem-solving mindset with attention to detail.

Preferred Skills:


• Basic understanding of scripting for advanced configuration.


• Project coordination experience or exposure to agile methodologies.

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