Customer success engineer

1 week ago

Bengaluru, India Kong Full time

About the role:
As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong.

What you'll be doing:
Engage with customers primarily through inbound requests
Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors
Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions
Periodic review of Kong implementation through health checks
Understand, advocate and document customers use case, architecture and roadmap
Work with customers to explore new use-cases and expand Kongs API platform usage
Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner
Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input
Effectively manage the tracking and resolution of customer escalations on behalf of product and services
Manage customer accounts with Kongs customer maturity model framework
And any additional tasks required by manager

What you'll bring:
3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments
Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
Practical working knowledge of APIs and microservices architectures
Previous experience with Kubernetes, and Cloud technologies (AWS, GCP, Azure)
Storytelling with data to articulate business value realized though Kong products
Strong collaboration and teamwork with cross functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

  • Customer Success Engineer

    1 week ago

    Bengaluru, Karnataka, India Meesho Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the TeamWant to be the problem-solving champion behind our robust systems? Then joining us as a Customer Success Engineer - 2 might be the perfect fit for youWhen 5% of Indian households shop with us, providing top-notch support becomes critical to ensure millions of orders are managed seamlessly every day. Our team plays a key role in maintaining our...

  • Customer Success Engineer

    6 hours ago

    Bengaluru, India WisdomAI Full time

    Job Description About WisdomAI: WisdomAI is redefining how enterprises unlock insights from their data. Our AI-powered platform acts as a virtual data analystable to query, explore, and explain complex datasets across cloud data warehouses with minimal prep. Backed by leading investors including the ex-CEO of Tableau, CEO of Hex, and Databricks Ventures,...

  • Customer Success Engineer

    1 week ago

    Bengaluru, India Zeta Global Full time

    Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner...

  • Customer Success Engineer

    1 week ago

    Bengaluru, Karnataka, India OneTrust Full time US$ 90,000 - US$ 1,20,000 per year

    Strength in TrustOneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...

  • Customer Success Engineer

    1 week ago

    Bengaluru, India OneTrust Full time

    Strength in TrustOneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...

  • Customer success engineer

    2 weeks ago

    Bengaluru, Karnataka, India Kong Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the role:As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong...

  • Customer Success

    1 week ago

    Bengaluru, India Info Edge Full time

    Customer Success - Naukri (Zwayam) About the Role The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as the primary contact point for Zwayam's customers. You will manage a set number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their...

  • Customer Success Engineer

    1 week ago

    Bengaluru, India WiMate Technology Solutions Private Limited Full time

    Experience: 0-1 yrs. (Internship experience preferred) Please send resume to Qualification : BE - EC,CS, BSc -Computer Application and PowerBI Role Overview: The Trainee - Customer Success Engineer is responsibe for configuring software modules based on client-specific requirements and providing hands-on support throughout the implementation lifecycle. This...

  • Sr Customer Success Engineer

    6 hours ago

    Bengaluru, India Endor Labs Full time

    Job Description Who we are Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estateenabling teams to...

  • Senior Customer Success Engineer

    3 days ago

    Bengaluru, Karnataka, India Nirmata Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    At Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an enterprise-grade multi-cloud Kubernetes platform.About The RoleAs a Senior Customer...