Technical Support Executive

2 weeks ago


bangalore, India Vodex.ai Full time

Company Overview:

"Vodex revolutionizes outbound customer calls using advanced Generative AI technology. Unlike traditional machine-driven calls, Vodex converses in a remarkably human-like voice, ensuring a natural and friendly interaction. It boasts a 98% accuracy in speech recognition, ensuring seamless communication.

With Vodex as your outbound calling solution, your business experiences enhanced efficiency, speed, and quality. Elevate your business performance and step up your game with Vodex."

 

 

Position Summary:

we are dedicated to providing exceptional technology solutions and support to our customers. We are seeking a skilled Technical Support Executive to join our team and provide outstanding technical assistance to our clients. In this role, you will handle customer inquiries, troubleshoot issues, and ensure customers have a positive experience with our products and services.

 

 

Key Responsibilities:

  • Provide technical support to customers via phone, email, chat, and other communication channels.
  • Should have basic knowledge of Python, Javascript and GCP.
  • Troubleshoot, diagnose, and resolve technical issues related to software and network connectivity.
  • Assist customers with product setup, installation, and usage.
  • Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
  • Follow up with customers to ensure complete resolution and satisfaction.
  • Collaborate with other teams, such as engineering and product management, to resolve complex issues and provide feedback.
  • Escalate issues to higher-level support teams or product specialists as needed.
  • Stay updated on company products, services, and industry trends to provide informed support to customers.
  • Contribute to the development and improvement of support materials, including FAQs and user guides.
  • Participate in training sessions and workshops to enhance technical and customer service skills.
  • Handle multiple support requests efficiently while maintaining high-quality service.
  • Adhere to company policies and procedures in all customer interactions.

 

Qualifications:

  • High school diploma or equivalent; additional education or certifications in a technical field is preferred.
  • Previous experience in a technical support or customer service role.
  • Strong technical knowledge, particularly in software and networking.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to remain calm and professional in stressful situations.
  • Familiarity with support ticketing systems and CRM software.
  • Time management and multitasking skills.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays if needed.


  • Bangalore, India SONOVISION AETOS TECHNICAL SERVICES PVT LTD Full time

    Job Title : Technical Support Engineer Responsibilities : - Customer Support: Provide technical support to customers, addressing inquiries, troubleshooting issues, and resolving problems related to software, hardware, or network systems. - Problem Resolution: Diagnose and resolve technical issues through effective problem-solving skills, escalating...


  • bangalore, India vinfinet technologies Full time

    Language Must Known-Kannada,English,Hindi Roles and Responsibility -Technical Support ,Inbound Calls ,Trouble shooting ,Customer Relationship ,Customer Feedback .Education Mandatory-Must be Graduate/Diploma(Electronic or Electrical ) 


  • bangalore, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • bangalore, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US  Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat,...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • bangalore, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...


  • bangalore, India Autodesk Full time

    Position Overview Senior Technical Support Manager at Autodesk Our Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty.You will lead a global technical support management team with a focus on...


  • bangalore, India Autodesk Full time

    Position Overview We are looking for a Technical Support Specialist (Civil 3D) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. As part of the...


  • bangalore, India CONNECTING 2 WORK Full time

    Responsibilities: • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity • Consult on server/network/application problems and provide suitable solutions • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain full...


  • bangalore, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...


  • bangalore, India Granicus Full time

    The Company  Serving the People Who Serve the People  Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...


  • bangalore, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • bangalore, India Ziniosedge Full time

    Job Description: A Community Support Specialist at Microsoft is an exciting and challenging role in the resolution with complex, slightly technical, and escalated support incidents related to supporting customer experience efforts. This role will be an awesome opportunity to learn and enhance your technical knowledge by troubleshooting various...


  • bangalore, India LNW India Solutions Private Limited Full time

    Description : Preferred Skills and Experience: Experience from previous customer support / Technical support role is necessary. Technical knowledge is required for this position. Knowledge, Skills, & Abilities: Excellent communication skills. Experience in Linux/Unix. Experience working with Microsoft Office products....


  • bangalore, India Corporate Resources Full time

    Job Description We are looking for an intellectually curious, customer centric Product or Technical Support Manager who has a demonstrated track record in building teams through effective and strong leadership and has empowered people to help customers succeed As a Product or Technical Support...

  • System Administrator

    3 weeks ago


    Bangalore, Karnataka, India Info Origin Inc Full time

    Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...

  • System Administrator

    2 weeks ago


    Bangalore, India Info Origin Inc Full time

    Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...


  • bangalore, India Resillion Full time

    Job DescriptionRole: IT Support Associate  Location: Bangalore (Hybrid Mode)  Experience Range: 2-3 Years  Required Skills & Responsibilities:  2-3 years of experience working in Service Desk for L1 Provides the first-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for...


  • bangalore, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting