Current jobs related to Technical Support Senior Manager - bangalore - Granicus
-
Manager, Technical Support
2 days ago
Bangalore, India opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Senior Technical Support Engineer
3 weeks ago
bangalore, India RUCKUS Networks Full timeHow You'll Help Us Connect the WorldSenior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.Key Stakeholders :Internal: TAC Managers, TAC Senior...
-
Technical Support Manager
3 weeks ago
bangalore, India Reach Full timeAbout Reach:Reach is a global SaaS platform powering the next generation of network-based services.Companies use our end-to-end platform to launch, operate, and scale innovative wireless,broadband, and IoT services in record time.Website: this role:As a Senior TS Member, you will be a key member of a Team responsible for providing level-2 technical support,...
-
Senior Technical Support Engineer
2 days ago
bangalore, India Netradyne Full timeJob Title - Staff Technical Support Engineer Experience - 8-12 Years Position Description: As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support, and development teams. Your responsibilities include working directly with customers at a technical level to diagnose,...
-
Senior Technical Support Engineer
3 days ago
bangalore, India Netradyne Full timeJob Title - Staff Technical Support Engineer Experience - 8-12 Years Position Description: As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support, and development teams. Your responsibilities include working directly with customers at a technical level to diagnose, reproduce,...
-
Technical Support Manager
3 weeks ago
bangalore, India Ping Identity Full timePing Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers.You will act as a technical manager for Ping Identity...
-
Technical Support Manager
2 weeks ago
Bangalore, India Ping Identity Full timePing Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers. You will act as a technical manager for Ping...
-
Technical Support Manager
2 days ago
bangalore, India Ping Identity Full timePing Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers.You will act as a technical manager for Ping Identity...
-
Technical Support Manager
2 days ago
bangalore, India Ping Identity Full timePing Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers. You will act as a technical manager for Ping Identity...
-
Sr. Manager, Technical Support
2 days ago
Bangalore, India opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Senior Technical Support Engineer
2 weeks ago
Bangalore Urban, India Netradyne Full timeJob Title - Staff Technical Support Engineer Experience - 8-12 Years Position Description: As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support, and development teams. Your responsibilities include working directly with customers at a technical level to diagnose, reproduce,...
-
Technical Support Engineer
1 day ago
bangalore, India Lenovo Full timeJob Responsibilities Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365...
-
Senior Technical Product Manager
2 days ago
bangalore, India Noodle Full timeAbout NoodleNoodle is an AI Copilot for your business. It a utomates away repetitive admin tasks, freeing up your time to focus on what truly matters. We do this with the deployment of proprietary workflows that have an LLM integrated into them. These workflows are industry specific and manage business processes end to end. We are growing very fast and on...
-
Senior Technical Marketing Manager
2 days ago
bangalore, India RUCKUS Networks Full timeBe part of Success story at CommScope. Join Ruckus Networks Technical Marketing Team. Due to growth and customer demand, CommScope is looking to add Sr. Technical Marketing manager to our RUCKUS Networks’ Technical Marketing team. The ideal candidate will be based in Bangalore, India. Expert level technical knowledge and experience of Wired (Switching)...
-
Senior Technical Product Manager
2 days ago
bangalore, India Noodle Full timeAbout Noodle Noodle is an AI Copilot for your business. It a utomates away repetitive admin tasks, freeing up your time to focus on what truly matters. We do this with the deployment of proprietary workflows that have an LLM integrated into them. These workflows are industry specific and manage business processes end to end. We are growing very fast and on...
-
Senior Technical Product Manager
5 days ago
bangalore, India Noodle Full timeAbout NoodleNoodle is an AI Copilot for your business. It a utomates away repetitive admin tasks, freeing up your time to focus on what truly matters. We do this with the deployment of proprietary workflows that have an LLM integrated into them. These workflows are industry specific and manage business processes end to end. We are growing very fast and on...
-
Senior Technical Marketing Manager
3 weeks ago
bangalore, India RUCKUS Networks Full timeBe part of Success story at CommScope. Join Ruckus Networks Technical Marketing Team.Due to growth and customer demand, CommScope is looking to add Sr. Technical Marketing manager to our RUCKUS Networks’ Technical Marketing team. The ideal candidate will be based in Bangalore, India.About the Role: As a hands-on Senior Technical Marketing Manager, you...
-
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Technical Support Engineer
3 weeks ago
bangalore, India Sound of the Sun Full timeRole: IT Support Engineer (Freelancer)We are looking freelance IT Support Engineer. The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT...
-
Technical Support Engineer
2 days ago
bangalore, India Lenovo Full timeJob ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...
Technical Support Senior Manager
5 months ago
Job Duties
Recruit, hire and train Technical Support Specialists (Tier 2) across our worldwide locations Establish and set work schedules for a vertical suite of products and ensure coverage is met in accordance with contractual obligations Coach team members and foster a culture of inclusion and commitment to personal and professional growth Conduct performance reviews, drive incentive plans and effectively manage both top and underperforming individuals Devise and document, initiate and execute strategic improvement plans within your team and work with other business managers and key stakeholders to ensure rollout across other teams where appropriate. Take responsibility for providing time critical updates via our status page and support portal for critical incidents, maintenance windows or product releases. Direct responsibility for driving delivery against KPI’s such as time to respond, time to resolve and customer satisfaction Lead by example; take responsibility for escalations with clients and accounts and effectively de-escalate situations and commit to a successful resolution Assist the cross functional team to integrate new company acquisitions into standard support processes Identify reporting needs for the organization and work with the CX Operations team to provide reliable, accurate reporting to meet business requirements Arrange your team to provide timely updates to internal and external documentation, including processes and training resources. Serve as on-call (24/7) Client Communications Manager during critical incidents/service disruptions (rotates). Collaborate with technical teams to ensure client impacting maintenance and non-product release updates are communicated in a timely, effective manner
ESSENTIAL Requirements
5+ years direct leadership experience working in a client facing/technical support environment, preferably in a Software as a Service/technology environment Ability to maintain a calm demeanor in a fast-moving environment Strong time management skills and ability to effectively prioritize tasks in line with business requirements Ability to address issues with staff using empathy, humility and tact Strong recruitment selection skills and willingness to assist other managers in their hiring process for resume reviews and panel interviews Direct experience of processes such as grievance, PIP and dismissals Strong history of working cross-functionally to identify opportunities for improvement and implementing those positive changes Strong communication skills, both internally and client facing Experience de-escalating clients or situations, providing clear and actionable paths to overcome disagreements or issues Experience with back-end systems such as Salesforce Service Cloud, Jira etc. Experience creating/editing reports using tools such as Salesforce, PowerBI etc. Experience with multi-channel contact centers, such as chat, phone, email, portal, etc. Familiarity with Agile development methodology Certifications such as IT Infrastructure Library (ITIL) Foundation, Microsoft Certification, AWS Certification, CompTIAA+ desirable.
Security and Privacy Requirements
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.