Current jobs related to Senior Technical Support Engineer, Focused Services - bangalore - Palo Alto Networks

  • Senior Director Technical Support Services

    1 month ago

    bangalore, India RUCKUS Networks Full time

    Join our globally distributed Customer Support and Services (CSS) team at Ruckus Networks, where we are focused on delivering exceptional customer experiences. As the Senior Director of Global Technical Support, you will lead a team of Directors,Technical managers and engineers, driving the strategy and execution of our technical support operations. You'll...

  • Technical Support Engineer

    2 days ago

    bangalore, India Recro Full time

    About the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Senior Technical Support Specialist

    3 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    3 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    3 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior technical support specialist

    2 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Support Engineer

    2 months ago

    bangalore, India Lenovo Full time

    Job ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...

  • Technical Support Engineer

    1 month ago

    Bangalore/Hyderabad, Karnataka, India Aptly Technology Corporation Full time

    Overview :The SQLBI Customer Support team at Microsoft is a group of dedicated, technology-oriented, customer obsessed professionals focused on enabling our Microsoft mission by delighting our customers and exceeding their expectations in every interaction through connected customer experience. Our goal is to facilitate and accelerate the consumption of...

  • Senior Technical Support Specialist

    4 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    3 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    1 month ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    2 weeks ago

    bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Specialist

    2 weeks ago

    Bangalore, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Technical Support Engineer

    3 weeks ago

    bangalore, India Tranzeal Incorporated Full time

    Job Title: Technical Support Engineer - Prisma CloudLocation: Bangalore, IndiaDuties:Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerSkills:Strong Linux SysAdmin...

  • Technical support engineer 3

    3 weeks ago

    Bangalore, India RingCentral Full time

    Say hello to possibilities It’s not every day that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Engineer 3

    2 days ago

    bangalore, India RingCentral Full time

    Say hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Engineer 3

    3 weeks ago

    Bangalore, India RingCentral Full time

    Say hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Senior .NET Support Engineer

    4 weeks ago

    Bangalore/Chennai/Hyderabad, India VDart Software Services Full time

    Job Title: Senior .NET Support EngineerAt VDart Software Services, we are seeking a highly skilled Senior .NET Support Engineer to join our team. The ideal candidate will have a strong background in C# and .NET applications, with a minimum of 8 years of experience in support engineering.Key Responsibilities:Provide technical support for C# and .NET...

  • Senior Technical Support Engineer

    3 weeks ago

    Bangalore, India Tranzeal Incorporated Full time

    Job Title: Technical Support Engineer - Prisma Cloud Location: Bangalore, India Duties: Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Skills: Strong Linux...

  • Senior technical support engineer

    3 weeks ago

    Bangalore, India Tranzeal Incorporated Full time

    Job Title: Technical Support Engineer - Prisma Cloud Location: Bangalore, India Duties: Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Skills: Strong Linux Sys...

Senior Technical Support Engineer, Focused Services

2 months ago

bangalore, India Palo Alto Networks Full time
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together
Job Description
Your Career
As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part of their customers’ teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs. You will also provide escalation management for any technical issues encountered with their customers’ enterprise deployment, resulting in faster time to value.
This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with developers to resolve technical issues.
Your Impact
Provide reactive/proactive technical support to top-tier customers
Provide configuration review, troubleshooting and best practices to named customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Gather and retain customer-specific documentation in a secure location for ease of troubleshooting
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts
Qualifications
Your Experience
BA/BS in Computer Science or equivalent practical or equivalent military experience experience
3+ years of experience in client-facing, technical support type roles
Excellent written and verbal communication skills
Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
Experience with Palo Alto Networks products and technology
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
Experience with Authentication Protocols (Radius / TACACS) is preferred
Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders
Flexibility to work shift hours as required, including afternoons, evenings, and weekends
Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
Covid-19 Vaccination Information for Palo Alto Networks Jobs
Vaccine requirements and disclosure obligations vary by country.
Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite
The job requires in-person customer contact and the customer has implemented such requirements
You choose to access a Palo Alto Networks worksite
If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.